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VASS Helps Dealers Boost CSI Scores

VASS Automotive Customer Testimonial Pages announced it will now include a CSI component in its software to help auto dealers increase their scores.

by Staff
May 9, 2013
1 min to read


NASHVILLE, Tenn. — VASS, a firm that creates customer testimonial pages to, announced a new enhancement to its software solution designed to help dealers boost their CSI scores.

VASS dealers now have the option of reminding their new-car customers about the importance of giving a perfect answer on every question found in the manufacturer’s new-car satisfaction survey. Each time a new VASS Customer Testimonial Page is created for a dealership, the customer is e-mailed a link to their page so it can be shared on Facebook, Twitter, Google+ and more. The built-in social sharing has become a staple with most every dealership using VASS Customer Testimonial Pages to build trust and increase Internet traffic.

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On April 27, VASS added another component to the software by allowing dealers to send an e-mail notification reminding each new-car customer about the importance of a perfect score on every aspect of the new-car customer satisfaction survey they’ll receive from the manufacturer.

For more information, visit vassdp.com.

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