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Warrantech Corp., a provider of service contracts and aftermarket warranties, on Jan. 9 announced the launch of an innovative Web-based platform from its Consumer Products Services division.
Warrantech says WCPS Online is the industry's most comprehensive Web-based tool. According to Ron Glime, Warrantech executive vice president, the site will provide real-time capabilities that meet the needs of dealers, service providers and consumers.
Glime explained that WCPS Online is designed to reduce paperwork and cut the time and costs of administering warranties for dealers and service providers, while providing a better experience and faster service for their customers.
"The introduction of WCPS Online underscores our continuing commitment to lead the industry with innovative product offerings and ground breaking service to our customers," Glime said. "It is yet another example of the world- class support for which we've become known among many of the country's top retailers and manufacturers."
Targeted Benefits
Dealers who want to use WCPS Online will be issued password-protected user IDs to access critical customer and business management data such as real-time warranty sales analysis, service contract profitability and customer contact and warranty registration information.
Service centers have access to real-time management of the complete service process, including contract and coverage verification, repair authorization, claims management, and electronic billing.
Consumers can access WCPS Online to register products and warranties, verify warranty coverage and obtain repair authorization and nationwide service locations, thereby reducing the time required to repair or replace failed products.
WCPS Online also has an e-commerce component that allows consumer electronics and appliance OEMs to offer private label service contracts directly to consumers.
About Warrantech
Warrantech Corp. administers and markets service contracts and aftermarket warranties on automobiles, automotive components, recreational vehicles, appliances, consumer electronics, homes, computer and computer peripherals for retailers, distributors and manufacturers.
The company provides its services in the United States, Canada, Mexico, Puerto Rico and Latin America.
For additional information on Warrantech, visit www.warrantech.com.
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