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Effective July 1,2001, the Gramm-Leach-Bliley Privacy Act (GLB Act) imposes stringent restrictions on consumer information sharing by most auto dealerships. In fact the majority of dealerships are considered "financial institutions" under the terms of this legislation.
If you collect credit applications on potential
customers, or if you obtain consumer credit reports, then the GLB Act applies to you!
Whann & Associates and InterResponse.com have
developed an interactive site designed to help you through the legalities of Gramm-Leach-Bliley.
According to InterResponse.com, "Our solution will provide you the information you need
to understand the changes affecting your business and the tools to craft policies and procedures necessary for your compliance."
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
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Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.
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Ethical F&I Manager's Conference will take place at The Cosmopolitan Las Vegas on April 13–15, 2026.
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EFI 2026 will take place April 13–15 at The Cosmopolitan Las Vegas.
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In this video, Reese Dailey explains how effective follow-up drives better results across the dealership, including increased sales, higher F&I penetration, and stronger customer retention.
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‘So You Think You Can Do F&I’ is a live role-play contest taking place at the 2026 Ethical F&I Managers Conference.
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It may be human nature to back off when a customer seems to say no to a product or service. But experts say F&I managers should operate as though the answer will be the opposite.
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Deal volume ebbed and flowed throughout 2025, but product performance remained steady, according to automotive technology and data intelligence solutions provider StoneEagle.
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A new top 10 list ranks the least expensive for average full insurance coverage on a clean driving record and high driver credit scores.
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Try following these 20 steps to greater success in the dealer F&I office this year.
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