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A study conducted by Oracle Data Cloud has found that DealerRater is often the last website a consumer visits before securing a vehicle. Of the visitors who make a purchase, more than half complete the deal within four weeks of visiting the website, according to DealerRater.
Read More →After asking 10,000 U.S. consumers about their dealership experience, the Temkin Group found that the two manufacturers with the highest customer experience ratings were Toyota and Mercedes-Benz, according to Edmunds.com.
Read More →General Motors Co. has named Tony Francavilla as vice president of global quality, according to a company announcement. In this role, he will be responsible or leading the company’s global quality efforts, aimed at providing customers with the highest quality vehicles.
Read More →In preparation of the influx of off-lease vehicles returning to the market, BMW Financial Services has made its BMWGroupDirect.com service accessible to independent and non-BMW franchise dealers, according to the company.
Read More →CDK Global has found that the words dealers use in their email interactions with customers can have a strong effect on whether a lead will turn into a sale. Industry jargon, it found, is not high on the list of words used by top performers.
Read More →On June 2, House Bill 4548 was ratified and with it came amendments to South Carolina’s closing fee laws. In accordance with the new law, the Department of Consumer Affairs will be able to determine whether the amount a dealer charges in closing fees is reasonable or unreasonable.
Read More →Based on TransUnion’s CreditVision trended data, FICO Auto Score 9 XT is specifically designed for the auto finance marketplace. The scoring system ignores paid off collection agency accounts, separates unpaid nonmedical accounts that have gone into collection from unpaid medical accounts in collections, and provides a deeper dive into consumer behaviors.
Read More →Dent Wizard International has promoted Matt Trudeau to director of national sales for Dent Wizard’s F&I programs.Trudeau will work closely with Dent Wizard’s major national accounts and develop new opportunities with national F&I companies, dealer groups, OEMs and other strategic partners, the company stated.
Read More →Marketing firm DealerSuccess launched a website conversion tool called ConversionBlaster. It's a plugin for dealer websites designed to target people for specific campaigns based on their geographical location and their proximity to predetermined geofences.
Read More →Florida-based Sun Toyota announced today that it has promoted F&I Manager John Ancona to the director's role. He will be responsible for department staffing, training, and operations, as well as cultivating relationships with finance sources.
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