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Showroom•by Staff•January 23, 2015

Cadillac to Upgrade Customer Experience at 700 Dealerships

Cadillac will be implementing a luxury focused, boutique experience at 700 dealerships in the company’s U.S. dealer network of 900 stores, according to Cadillac president Johan de Nysschen.

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F&I•by Staff•January 20, 2015

EasyCare Training Platform to Feature Dave Anderson

EasyCare has partnered with Dave Anderson and his LearnToLead program to deliver training to the EasyCare dealer network.

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Digital•by Staff•January 20, 2015

National Automotive Experts Opens New Offices

National Automotive Experts/NWAN has completed its new 34,000-square-foot office complex, which replaces a 24,000-square-foot office the firm previously leased.

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Digital•by Staff•January 20, 2015

AutoNation President and COO to Retire in April

Mike Maroone will be retiring as AutoNation's president and COO in April. He will be replaced by current CEO Mike Jackson and senior executive Bill Berman.

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Digital•by Staff•January 20, 2015

Black Book Activator Adds Account Manager

Black Book has added Christopher Gluth as account manager of national accounts for its Activator Division.

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Auto Finance•by Staff•January 20, 2015

Auto Loan Balances Near $1 Trillion, Equifax Reports

The total balance of auto loans in December 2014 was $975 billion, representing 33.2% of total outstanding non-mortgage consumer debt, according to Equifax.

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Digital•by Staff•January 20, 2015

CDK Global Unveils Targeted Marketing Solution

CDK Global’s Audience Management solution offers a personalized online shopping experience for each car buyer by tracking their behavior on and off dealership sites.

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Auto Finance•by Gregory Arroyo•January 15, 2015

ABA: Delinquencies Continue Broad-Based Decline in Q3 2014

Installment loan delinquencies fell to a record low in the third quarter, with auto loans originated through auto dealers falling from 1.55% in the year-ago period to 1.51%

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Digital•by Staff•January 15, 2015

Ford, Lincoln Add Tablets to Improve Customer Service

Ford and Lincoln service centers are putting tablets in the hands of advisors in dealership service lanes as part of two new phases of the SMART Technology program that launched in early 2014.

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Digital•by Staff•January 15, 2015

Video of Dealership Personnel Hassling Pizza Guy Goes Viral

A Massachusetts dealership’s Yelp and Google pages have been flooded with negative reviews after a video of its employees harassing a pizza delivery man went viral this week.

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