John Vecchioni offers five steps to achieving a proper customer turnover from sales to F&I. United Car Care’s director of F&I development also offers some useful tips on how salespeople can really tee up the F&I manager.
Read More →A new report by J.D Power and Associates and LMC Automotive revealed that November new-vehicle retail sales are projected to come in at a SAAR of 11.3 million units — the highest monthly selling rate in three and a half years.
Read More →Toyota improved its 60-month average residual value by 2 percentage points compared to its 2011 average, allowing the company to best Subaru, last years' winner.
Read More →Ford Motor Credit appointed Bernard Silverstone as the company’s new COO. Silverstone is a 32-year veteran of the company and currently serves as the captive’s president of marketing and sales.
Read More →National Credit Center (NCC) announced that it has enhanced its current integration agreement with VinSolutions, a developer of Internet-based customer relations management (CRM) and internet lead management software.
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Hudson Cook LLP’s new partner, Angela Maynard Shovein, is a consumer compliance and privacy law specialist whose career spans more than 20 years.
Read More →Capital One Auto Finance announced the launch of Diamond Dealer 3.0, an upgraded version of its preferred dealer program that promises full-spectrum lending and improved services to dealers.
Read More →Gerry Gould says the best way to handle phone-in and Internet leads is to get involved early on. UDS’s director of training also shares a few tips on converting cash and credit union customers to dealership financing.
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Buy-here, pay-here dealers from the eastern half of the country and beyond converged at the Georgia International Convention center last week for the first annual East Coast BHPH Conference.
Read More →After a strong 1.1 percent month-over-month gain in September, U.S. retail sales increased last month by 0.5 percent to $397.7 billion, the Commerce Department reported today.
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