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The 12th annual Cox Automotive Car Buyer Journey Study reveals that overall car buying satisfaction remains at a near-record level, with the number of highly satisfied buyers higher than before the pandemic.
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The Cox Automotive Service Industry Study finds that as dealerships leverage technology to enhance the customer experience, they can capture more service market share.
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Cox Automotive's Manheim Used Vehicle Value Index rose 1.6% in December compared with November.
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Dealertrack data show new and used retail sales modestly gained against 2019 pre-pandemic levels in the final week of the year.
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Toyota sold 2.332 million vehicles in the U.S. in 2021, compared to 2.218 million vehicles for General Motors.
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It’s easier than ever to get credit, if you can find a vehicle, says Andy Mayers of Cox Automotive.
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Full-year 2021 auto sales in the U.S. are forecast by Cox Automotive to finish near 14.9 million units, an increase of approximately 2.5% from 14.5 million in 2020.
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So far the omicron variant has not impacted consumer sentiment or economic activity but creates some uncertainty as winter begins.
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The most recent Cox Automotive Dealer Sentiment Index indicates that more dealers feel that the automotive market is strong compared to the number who feel that the market is weak.
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November’s seasonally adjusted annual rate of sales is forecast to finish near 13.4 million, down 16% from last year when the sales pace was 15.9 million.
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