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It will now offer face-to-face video during live chats, thanks to exclusive partnership with ActivEngage.
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Messaging apps, AI, and self-service customer support options such as adaptive FAQ’s with interactive guides have allowed retailers to scale down contact centers to rely more on chatbot technology and give customers the quick and reliable answers they need.
Read More →Video is a great way to reach customers to communicate how they want to receive their vehicles.
Read More →Dealerships are in a unique position to capitalize on the shift towards a future filled with electric vehicles by transforming the customer experience.
Read More →Even when supply and demand return to more normal cycles, the use of digital advertising technologies can put more power into the hands of each dealer and raise profit potential at the end of each month and year.
Read More →More dealers are embracing artificial intelligence in daily operations and reaping its benefits in sales, service and F&I.
Read More →General Motors is bringing Chevrolet, Buick, GMC and Cadillac owners the ability to add convenience and productivity to their daily drives through a new in-vehicle Alexa experience coming in the first half of 2020.
Read More →Newly-created role marks the continued growth of the connected car platform.
Read More →Neuron reflects the latest Fortellis innovation built to fuel automotive commerce.
Read More →Working together to decrease risk of fraud and make dealerships more secure as they face rising fraud rates, cybersecurity concerns and new data privacy regulations.
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