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The AVA Virtual Sales Assistant helps salespeople manage more leads by engaging with customers and acting as a liaison between the customer and the sales department.
Read More →A new CarGurus study suggests that a car dealer's candor and responsiveness carry significant weight with an online shopper and can make or break a sale, sometimes even before the consumer meets the dealer in person.
Read More →The Dealer Services division of ADP Inc. announced Monday that its Cobalt business unit has won a 2011 MarketTools Achievement in Customer Excellence (ACE) Award.
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F&I trainer runs through six objection-handling techniques for selling service contracts and GAP, and offers advice for closing the customers who listen.
Read More →Resource Automotive Inc. announced that its “Fix It Right the First Time” (FRFT) program has been extended into 2011 by Kia Motors America (KMA). The program attracted 100 participating dealers last year.
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Starting out in F&I is never easy, but the magazine’s resident expert lays out a game plan to get F&I ‘newbies’ off on the right foot.
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Midlands Honda in Columbia, S.C., is proof that social media can improve a dealership’s bottom line by generating ROI and creating loyal customers.
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Jack Grimley is helping Courtesy Chevrolet recover from one of the worst economic stretches in San Diego history. His secret? Keep it simple.
Read More →Dealer.com, a provider of online marketing solutions, has launched the “Service Marketing Package,” an automated solution that delivers service content for dealers’ Websites.
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Mercedes-Benz dealerships ranked highest in the 2010 Pied Piper Prospect Satisfaction Index (PSI) U.S. Auto Industry Study, which used “mystery shoppers” to measure and compare how consumers are treated when shopping.
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