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ALG’s Spring 2011 Perceived Quality Study (PQS) showed Toyota’s Perceived Quality Score rose 4 percent over the last six months and Lexus again captured the luxury category’s highest Perceived Quality rating during the reporting period.
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The magazine takes a look inside the world’s largest Lexus dealership to learn how a new approach to F&I, CPO sales and online marketing helped it survive the Great Recession.
Read More →Lexus sold more luxury cars in the United States in 2010 than any other brand, maintaining its place at the top of the luxury market for the eighth consecutive year, according to Edmunds.com.
Read More →ALG today announced that Toyota’s perceived quality score (PQS) registered a sharp 5 percent increase in the last six months, with the carmaker bouncing back to second place from sixth among mainstream brands in ALG’s Fall 2010 Perceived Quality Study.
Read More →DataScan Field Services LLC, a floorplan verification and vehicle inspection company, was selected by Lexus to provide pre-delivery service (PDS) and certified pre-owned compliance inspections to its dealers nationwide.
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Mercedes-Benz dealerships ranked highest in the 2010 Pied Piper Prospect Satisfaction Index (PSI) U.S. Auto Industry Study, which used “mystery shoppers” to measure and compare how consumers are treated when shopping.
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