ALBANY, N.Y. — Auto/Mate Dealership Systems’ AMPS Dealership Management System (DMS) is now fully integrated with Volkswagen Group of America’s ElsaPro, an electronic workshop manual that dealership service departments use to diagnose and repair vehicles.
Volkswagen and Audi dealerships using Auto/Mate’s DMS can now instantly turn Volkswagen recommended repairs into work orders, viewing what the standard time for work performed is, and more.
“When a service advisor is presenting a repair order to a customer for approval, it helps to have the manufacturer diagnostics and recommendations as additional validation that the work should be performed,” said Mike Esposito, president and CEO of Auto/Mate.
Volkswagen Group’s ElsaPro is an electronic program for diagnosing and repairing vehicles. The manual includes a description of technology of repair, auto maintenance, diagnosis of various vehicle systems, wiring diagrams, bodywork, standard time for work performed and more.
Volkswagen and Audi dealers can now download information from ElsaPro directly into Auto/Mate’s DMS, allowing them to instantly and accurately update the following in their Fixed Ops modules:
• Repair order data
• Ops code/labor guide
• Special service vehicle campaign
• Service history
• Special service bulleting
• Recall information
• Vehicle specifications
Additionally, dealers can open an order in ElsaPro after a repair order has been created in their service department. The system will also update vehicle information in F&I billing.
“This integration allows our dealers to communicate more effectively with ElsaPro, and receive business critical information in an instant — greatly eliminating redundancies and improving productivity,” said Bart Phillips, manager of the Service Information Group After Sales with Volkswagen Group of America.