FI showroom red and grey logo
MenuMENU
SearchSEARCH

5 Tips for Dealer Success in Uncertain Times

Build a foundation of returning sales and service customers that will withstand any downturn. Operations expert lists the five simple strategies you need to get the job done.

by Lucas Hancock
June 19, 2019
5 Tips for Dealer Success in Uncertain Times

How much bigger can your customer base grow? Focus on five critical operational areas to lay the foundation for enduring sales and service success.

Photo by Lucas Hancock via Pixabay

3 min to read


In 2019, it’s difficult to forecast exactly where our industry is headed. Vehicle sales have remained stronger for longer than most anticipated. The 17.3 million new vehicles sold in 2018 beat most expectations, but experts continue to warn a slowdown is coming.

The reality is this: The automotive market is too complex and unpredictable to determine when and if it will turn. This leaves dealers in an uncomfortable position. How do you capitalize on the current strength of the auto market while protecting against a possible drop-off in the future?

Ad Loading...

Having worked with thousands of clients across the country, we’ve identified some best practices for running a successful dealership that can help dealers navigate the ups and downs of the market:

1. Take a Holistic Approach.

Many dealers focus solely on the retail side of their business. While that’s understandable, as it is the most visible driver of revenue and profits, there remains a need to develop a wholesale strategy.

As part of this wholesale strategy, identify partners to help move your inventory quickly and at a good price, providing additional opportunities for selling when a vehicle isn’t moving on the retail side.

2. Emphasize Faster Turn Times.

Ad Loading...

Dealers need to be conscious about how much time they spend holding onto their inventory. It’s easy to get attached to a vehicle, holding out hope a buyer will emerge. However, this is the antithesis of an optimal strategy and can actually cripple your business.

It’s imperative to identify and stick to a consistent time frame concerning how long you are willing to hold inventory. Turning a vehicle in 45 to 60 days is ideal and allows you to regroup, cut holding costs, and identify vehicles that are more in line with your customers’ needs.

3. Avoid Overstocking and Overextending.

Purchasing an ambitious amount of inventory that cannot be moved in that 45- to 60-day window can lead to bigger issues. Establishing the proper amount of inventory your business can fund — and staggering acquisitions in a timely manner — can help make meeting payment demands easier to manage.

It’s critical to understand how to avoid overstocking your dealership lot and overextending your credit — even when sales are strong.

Ad Loading...

4. Leverage Floorplan Financing.

Dealers that take advantage of floorplanning for both auction and non-auction purchases will see increased cashflow available for operating expenses such as payroll and utilities. In uncertain times, having access to cash is crucial to keeping your business up and running.

5. Utilize Digital Channels.

All dealers should strive to take advantage of the latest technologies available to bolster retail sales, participate in wholesale auctions with ease, and access faster funding for titles. When used properly, digital channels can significantly improve efficiency.

While no one can predict exactly what 2019 will bring, at some point it is likely to present new challenges. Grounding your business in sound financial planning principles can lead to opportunities in even the most uncertain times. This can help grow your business during the industry’s upturns and sustain your business through the downturns.

Ad Loading...

Lucas Hancock is senior director of risk for NextGear Capital.

Originally posted on Auto Dealer Today

Subscribe to Our Newsletter

More Opinion

OpinionSeptember 15, 2023

Combative UAW Demands Leave No Room For Constructive Negotiations

Compensation for workers' contributions during the panedmic is justified but not at this level.

Read More →
OpinionAugust 4, 2022

Curing Your COVID Hangover

It’s time to get re-connected with our customers and stay there.

Read More →
Opinionby StaffAugust 3, 2022

Uber Doubles Q2 Revenue

The company saw revenue more than double to $8.1 billion as customers continued to hail rides and order takeout food.

Read More →
Ad Loading...
Opinionby StaffJune 23, 2022

Study Finds Gen-Z Car Shoppers Spend More Time Researching and Find Purchase Process More Difficult Than Older Generations

Gen Z shoppers report they experience more problems compared to Baby Boomers, including 45% of Gen Z frustrated with waiting on a salesperson and 52% with additional fees.

Read More →
Opinionby StaffJune 21, 2022

The Remote Evolution In F&I

F&I profits have consistently increased since my departure from “the box” — and it’s all happening in conjunction with my fuzzy slippers.

Read More →
Opinionby StaffApril 21, 2022

LMP Automotive Holdings Receives Notification of Deficiency from Nasdaq

The Nasdaq notice has no immediate effect on the listing or trading of the Company’s common stock on the Nasdaq Capital Market.

Read More →
Ad Loading...
Opinionby StaffApril 13, 2022

Auto Experts Weigh in on the Semiconductor Shortage

Experts suggest automakers focus their attention on the user experience and greater collaboration as they content with limited semiconductor chip supplies.

Read More →
Opinionby StaffFebruary 16, 2022

LMP Automotive Holdings Announces its Board of Directors Approved an Immediate Pursuit of Strategic Alternatives

The Company intends to terminate all of its pending acquisitions in accordance with the terms of their respective acquisition agreements, primarily due to the inability to secure financial commitments and close within the timeframes set forth in such agreements.

Read More →
Opinionby StaffFebruary 15, 2022

Blockade of Ambassador Bridge Costs Auto Industry Millions

Total losses add up to $300 million, with a $155 million hit to automakers and $145 million in lost direct wages.

Read More →
Ad Loading...
OpinionDecember 21, 2021

8 Ways Small Dealers Can Compete With Big Franchises

The digitization of the auto retail and finance industry has helped level the playing field for dealers who are willing to invest in new tools — no matter your size or location.

Read More →