I’d like to start this
month’s editorial by saying I won my NCAA bracket (thanks to all the losers in
my group). But my win would be little solace for what was one heck of a month
(March). My wife and I fell victim to a purse-snatcher.
Stick with me here, I’m getting to my point.
My wife and I were catching
the UCLA vs. Pitt game at a Santa
Monica, Calif.,
sports bar when it all went down. The culprit apparently reached underneath our
table and dragged her purse out from under the both of us. Luckily, my wife’s
cell phone slipped out of her bag as it was being dragged away.
And it was a good score: an
iPod, a really good digital camera, her credit cards, keys and driver’s license
(containing our home address). And let me tell you, my wife and I never felt so
vulnerable, which brings me to my topic of choice this month: identity fraud.
No, I’m not going to tell you
that ID thieves are now focusing on your dealerships. I think we’ve emphasized
that enough already. And no, I’m not going to give you 10 ways to catch an ID thief.
We did that in March. What I’m going to talk about is an obvious need for this
industry to inform its customers about what law enforcement is
actually recommending we do to protect ourselves and our customers from ID
thieves.
Take South Bay BMW in Torrance, Calif. Acting on a recommendation from law enforcement, this dealership implemented an
F&I policy requiring that managers obtain their customer’s thumbprints
before completing a transaction. Unofficially, the company said it completed
about 5,200 transactions before one customer balked at the request. Unfortunately,
this customer had her own blog, her own voice, if you will. And, unfortunately,
the local media was reading.
According to Lorna Herf’s
Lornamtic blog, she entered South Bay BMW intent on purchasing a new X3. After
the two sides agreed on a price, the dealership handed her a policy statement
and told her she would have to provide her thumbprint to complete the
transaction. For Herf, the request was a violation of her privacy, as she
equated the request to the way one would treat a criminal.
On March 21, Herf’s story and
blog made the 11 o’clock news on ABC7. My wife’s purse was stolen on March 22. And
let me tell you, feeling as vulnerable as I was at that point — I couldn’t help
but think that Herf’s protest wasn’t out of bounds. Well, until the magazine
started making a couple of phone calls.
I first talked to Charlie
Gill with the Greater Los Angeles New Car Dealers Association, who recalled a
news conference where Los Angeles Police Chief William Bratton recommended that
dealerships aid in law enforcement’s efforts to arrest and prosecute ID thieves
by simply asking for a fingerprint.
“When dealers would call
[about a potential case of fraud], police would ask, ‘Did you get a
fingerprint?’” Gill said. He advised that I also talk to Lt. David Meenk, who works
with the Taskforce for Regional Autotheft Prevention (TRAP), a multi-agency
taskforce aimed at curbing vehicle theft and fraud. Now this is where things
got interesting.
Herf, who conducted her own
online research on TRAP’s recommendation, questioned whether the dealership made
up TRAP after she could not locate the agency’s Web site. And for any
dealership dealing in the Los Angeles County area, you know TRAP isn’t a figment of
anyone’s imagination (check back to the February issue on how TRAP aided Los Angeles prosecutors in
catching several dealership employees for payment packing) — no matter how
difficult it is to find its Web site. And trust me, it is.
So I spoke with Lt. Meenk and
he said that law enforcement has indeed recommended that dealerships obtain thumbprints
to help TRAP arrest and prosecute ID thieves. “It would really benefit the
dealerships and the consumers at large if more and more dealerships would use this
(fingerprint policy) as a tool,” he said, and added that law enforcement did
support a 2005 Senate bill that would have required that dealerships implement
thumbprint policies. The bill did pass, but with all language related to car
dealerships cut out.
So I asked him if he thought
consumers needed to be educated about what dealerships are being told to do to curb
identity fraud. “It would be great to get that info out to more consumers,” he
replied.
And that’s where the problem
lies.
Unfortunately, TRAP’s
recommendation never reached the ears of consumers like Herf. And,
unfortunately, that came at the expense of South Bay BMW. And Herf and her
supporters did tee off, picking on misspellings in the dealership’s policy statement.
At one point, one Herf supporter — pointing at the company’s 2005 honor of
being one of the top 25 revenue-generating dealerships in the Los Angeles
County — wondered if the four vehicles the dealership said were stolen by ID
thieves necessitated a thumbprint policy when the
dealership pulled in $202 million in 2005 revenue. Yep, that’s how bad it got.
The good news is that South
Bay BMW’s thumbprint policy got a little help from a KTLA-TV on March 29. It reported
that thumbprints helped authorities catch a thief attempting to purchase
vehicles under someone else’s identity. Unfortunately, the alleged culprit
happened to be a car salesman. Oops!