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The 90/10 Rule

In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.

May 6, 2026

Good salespeople talk features. Great salespeople talk outcomes. But elite professionals? They focus on emotions because that’s what people remember. And that’s what the 90/10 Rule is all about.

Watch the full video to learn more from Assurant about making connections rather than transactions.

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