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At NADA 2015, Zurich North America defied expectations by debuting an F&I process built around iPad technology.
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The explosion in smartphone usage among car shoppers put phone leads ahead of Internet leads at the close of 2014, a trend reflected in the deluge of mobile-ready offerings lining the aisles at NADA 2015.
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AFIP head warns against pretending to know the answers to serious questions in a misguided effort to placate customers.
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The current regulatory environment demands that dealers take a good hard look at their processes and policies. F&I pro offers some recommendations.
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A potential breach and a local news investigation prompted Street Auto Group’s Misty Lerch to make data security a top priority for her Amarillo, Texas-based group.
Read More →The AFIP’s executive director says it’s possible to have the best of all F&I worlds. He details a plan for satisfying customers, increasing revenues and avoiding regulatory hassles.
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Menu expert says technology can’t solve everything. He breaks down five behaviors that can doom a dealership’s bottom line.
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F&I trainer says that making the process all about the customer creates a buying environment that no amount of selling can create.
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Retail expert breaks down a performance analysis that can gauge whether your used-vehicle department is ready for what promises to be an interesting year for the pre-owned segment.
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The noise has died down since the first tablet-based F&I menu hit the market in early 2011. But for dealerships like Bowling Green Lincoln Auto Sales, the mobile menu has delivered as promised.
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