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Compliance pros lay out a plan for keeping regulators at bay. If followed, the four-step plan may also help with a dealership’s customer-retention efforts.
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Like a relay race, winning the F&I profit race comes down to a perfect customer handoff from sales and a strict adherence to the process. F&I trainer offers a few process tips to ensure the baton doesn't get dropped.
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John Elway’s Crown Toyota reveals how it increased its Facebook fan base by 47% and generated 500 intent-to-buy actions in just two months.
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The executive director of the Association of Finance and Insurance Professionals explains why he looks forward to a meeting with the Consumer Financial Protection Bureau’s new assistant director.
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Word of mouth is still the leading source for new business, but a new study says review sites continue to gain ground.
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Meet the five finalists vying for the 2014 F&I Dealer of the Year award, the winner of which will be announced this month at Industry Summit.
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Compliance expert explains how dealers can turn the tables on the Consumer Financial Protection Bureau by using the agency’s own guidance to respond to complaints.
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Dave Kreuser has stemmed the tide of turnovers at Zimbrick Acura by making employees, rather than customers, his top priority.
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Meet the five F&I pros vying to win the 2014 F&Idol competition and the $2,500 grand prize.
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In an op-ed piece submitted to F&I and Showroom, an executive with the American Financial Services Association rebuts claims made about subprime auto financing in an Aug. 8 opinion piece penned by the New York Times’ 18-member editorial board.
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