Articles

Compliance•by John Lovin•February 6, 2015

Passing the Compliance Test

The current regulatory environment demands that dealers take a good hard look at their processes and policies. F&I pro offers some recommendations.

F&I•Cover Story•by Paul Chavez•February 6, 2015

Security Risk

A potential breach and a local news investigation prompted Street Auto Group’s Misty Lerch to make data security a top priority for her Amarillo, Texas-based group.

Compliance•by David Robertson•January 21, 2015

5 Steps to Trouble-Free F&I

The AFIP’s executive director says it’s possible to have the best of all F&I worlds. He details a plan for satisfying customers, increasing revenues and avoiding regulatory hassles.

Digital•by Jim Maxim Jr. •January 21, 2015

The D.R.I.I.L. That Kills

Menu expert says technology can’t solve everything. He breaks down five behaviors that can doom a dealership’s bottom line.

F&I•by Rick McCormick•January 21, 2015

F&I’s Core Principle

F&I trainer says that making the process all about the customer creates a buying environment that no amount of selling can create.

F&I•by David S. Nathanson•January 20, 2015

Multipoint Inspection

Retail expert breaks down a performance analysis that can gauge whether your used-vehicle department is ready for what promises to be an interesting year for the pre-owned segment.

Digital•Cover Story•by Brittany-Marie Swanson•January 20, 2015

Mobile Update

The noise has died down since the first tablet-based F&I menu hit the market in early 2011. But for dealerships like Bowling Green Lincoln Auto Sales, the mobile menu has delivered as promised.

Compliance•by Tom Hudson•January 20, 2015

7 Regulatory Predictions for 2015

The magazine’s resident legal wiz dusts off his crystal ball and offers his regulatory forecast for the coming year.

Auto Finance•by David Robertson•January 16, 2015

‘Best’ Is Not Always Best

AFIP’s executive director reminds us why the word “best” should be avoided when discussing financing or lease rates with customers.

F&I•by Dave Druzynski•January 16, 2015

Part 2: Costly Hires

Human resources expert returns for Part 2 of his two-part series on costly hires. This time, he lays out a hiring process designed to weed out unqualified or untrustworthy candidates.

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