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Auto Financeby Randall McCathrenMay 1, 2011

Rethinking Leasing

What if there was an F&I product on your menu that could guarantee the trade-in value of your customer’s vehicle? Leasing expert breaks down the fundamentals of this often-overlooked option.

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Complianceby Jim RadognaMay 1, 2011

5 Steps to Compliance

Building a compliance program doesn’t necessarily require a big investment, but it does take a commitment. Expert lays out a plan for improving your dealership’s level of compliance.

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Complianceby Tom HudsonMay 1, 2011

Impressions From Detroit

Thanks in part to recycled anecdotes from consumer advocates, the industry fared better than expected at the FTC’s first roundtable discussion.

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Auto FinanceCover Storyby Tariq KamalMay 1, 2011

Checks and Balances

As the finance director and compliance officer for three stores, Charlene Burch-Heinzig has helped keep her group on the road to success.

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F&ICover Storyby Justina LyApril 4, 2011

Blazing New Trails

Toyota of Escondido is forging ahead in its attempt to tap into the $28 billion auto accessories market. Its guide will be a new program designed to get car buyers to explore the great outdoors.

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F&Iby Ronald J. ReahardApril 4, 2011

Turning Objections Into Sales

F&I trainer runs through six objection-handling techniques for selling service contracts and GAP, and offers advice for closing the customers who listen.

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Auto Financeby Melinda ZabritskiApril 4, 2011

Fourth-Quarter Push

The auto finance market continued to drive forward in the fourth quarter of 2010, but can it continue? Experian Automotive’s director of automotive credit runs through the numbers.

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Auto Financeby Rich ApicellaApril 4, 2011

Money for Nothing, Leads for Free

Today’s Internet shopper is forcing lenders to consider the direct-to-consumer channel in greater numbers. Auto finance insider offers several reasons why this may not be a bad thing for dealers.

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F&Iby George BerkholderApril 4, 2011

7 Costs Internet Shoppers Haven’t Calculated

Today’s Internet shopper might be better educated, but you can bet there are a couple of cost-of-ownership items they didn’t count on. Veteran F&I manager and trainer runs through F&I’s new message to customers.

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Complianceby Michael BenoitApril 4, 2011

The FTC Hits the Road

The magazine’s legal wiz questions how easily the Federal Trade Commission can shift gears from enforcement body to policy maker.

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