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F&Iby Jim BassAugust 31, 2010

Charting the Recovery

The magazine’s resident finance expert points out the good, the bad and the ugly about the recovery. He then offers his take on what lending sources are really saying these days.

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F&Iby Gregory ArroyoAugust 31, 2010

Ready to Capitalize

The magazine goes one-on-one with the head of Capital One Auto Finance to find out where the company stands and where it hopes to be in the second half.

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F&Iby Eric WilsonAugust 31, 2010

Driving Profits in the Service Lane

What’s good for the showroom often is good for the service department. Fixed operations expert outlines a strategy to keep customers in the fold by showing them you care about the safety and reliability of their vehicles.

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F&Iby Scott PinskerAugust 31, 2010

5 Ways to Get Good PR

Public relations isn’t just for big corporations and movie stars. Seasoned publicist reveals his secrets for generating ‘buzz’ in your market.

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F&ICover Storyby Editorial StaffAugust 31, 2010

Setting the Pace for 2010

The magazine unveils this year’s field of F&I Pacesetters, all of which are now vying for the F&I Dealer of the Year award — which will be handed out at the F&I Conference.

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F&Iby Tom HudsonAugust 31, 2010

Charge or No Charge?

The magazine’s legal expert reiterates his answer on whether customers should be charged for the installation of payment-assurance devices.

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F&ICover Storyby Justina LyAugust 5, 2010

Conicelli's Triple Threat

Pennsylvania’s Conicelli Autoplex touts one of the nation’s top Internet departments. Meet the three people behind this online success story.

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F&Iby Gregory ArroyoAugust 1, 2010

Taking Back Our Industry

Sick of companies, consumer groups and the media profiting from our industry’s unsavory past? Maybe it’s time you did something about it.

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F&Iby Gregory ArroyoAugust 1, 2010

Carfax: Friend or Foe?

Dealers aren’t happy about Carfax jumping into the pricing game, but market insiders say the company’s new tool isn’t what’s hurting margins.

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F&Iby Joe BartoloneAugust 1, 2010

A Dealer’s Guide to Digital Compliance

The Internet is ripe with opportunities, but it’s also a breeding ground for fines and penalties. Check out this primer on establishing a digital compliance manual for your dealership.

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