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F&Iby Rob HagenAugust 18, 2009

Calculating Tomorrow’s ROI on Internet Leads

Internet leads can be frustrating, but there can be hidden treasures in each one. Rob Hagen goes on a digging expedition, and shows you why there is no such thing as a bad lead.

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F&Iby Gregory ArroyoAugust 1, 2009

Kicking Us When We’re Down

I have to admit, I’ve been feeling a little down of late. No, there’s nothing wrong with me, my family or my car, although Cash for Clunkers could be in its future. What’s been bothering me is how this industry continues to be kicked when it’s down.

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F&ICover Storyby Gregory ArroyoAugust 1, 2009

CARS a Lesson in Social Media

Congress’ Cash for Clunkers program is a much-needed shot in the arm for the auto industry. But more than anything, this once-in-a-lifetime opportunity is testing the strategies marketing firms are pushing, and dealers are employing.

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Complianceby Michael BenoitAugust 1, 2009

A Difference of Opinion

There are always two sides to any story and this business always benefits from a little intellectual tug of war. That’s why I’ve invited the Center for Responsible Lending’s Josh Frank and Delvin Davis to share the center’s views on HR 2309.

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Auto Financeby Justina LyAugust 1, 2009

2009 NAF Survey: Buyers Steered Toward Used

The NAF Association’s annual survey revealed the stress finance companies felt heading into 2009, but it also illustrated a firmer grasp of what was at stake. The question is whether this understanding will make financing widely available again.

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F&Iby Jack TraceyAugust 1, 2009

Dealer Performance Under Lender Spotlight

While the fate of the industry’s troubled automakers might be making headlines, finance sources say their focus is on dealer performance.

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F&Iby George AngusAugust 1, 2009

10 F&I Landmines to Avoid

F&I veteran gives 10 reasons why you should set aside the old ways of doing business and embrace the new reality facing the industry.

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F&Iby Nate HallAugust 1, 2009

F&I’s Value Statement

Have we forgotten our purpose? A Kentucky dealer provides a reminder of why F&I exists, and why the people fielding the position are so important.

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F&Iby Tariq KamalJuly 1, 2009

Delivering for the Mailman

By the time she joined the team at Karl Malone Toyota, Staci Patch already had several seasons’ worth of dealership and finance company experience on her stat sheet. Read on to learn why Patch and her boss, lenders and customers all agree that her current position is the one she was born to play.

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F&Iby Rob HagenJuly 1, 2009

Need Analysis Checklist for Subprime Customers

Use this checklist to determine the financing and vehicle options you can provide for each of your credit-challenged customers.

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