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3 Steps to Cure F&I Burnout

The author encourages frustrated F&I managers to change mindsets before changing dealerships.

Sales and managerial incompetence, cash customers, and bad weather all can contribute to severe F&I burnout and greener grass disease. Before you attempt to make a change while your performance is trending downward, try this three-step process guaranteed to positively influence your situation.

Article

Is Technology Changing F&I or Is F&I Changing Technology?

Many of the new tools marketed to dealer and F&I professionals are designed to give customers a...

The rapid evolution and advancement of dealership systems and selling tools has led some F&I managers to fear new technology and others to embrace it. Whether you’re in Flintstones or Jetsons mode, you need a plan to meet or exceed your customers’ expectations.

Article

The Race Is On at Paragon Honda

The Race Is On at Paragon Honda

Dealer and long-distance runner Brian Benstock reflects on his nearly 40 years in the auto retail business, the challenges and opportunities in the New York market, and his efforts to drive his stores — and the industry — forward.

Article

The Topic That Won’t Go Away: Loan Fees

Questions continue to swirl around loan fees charged to car buyers. A recent case in North...

A North Dakota car buyer prevailed in a recent case involving loan (or ‘acquisition’) fees that reached the state supreme court, where the dealer was found to have failed to properly disclose the charge.

Article

3 Leadership Skills Every F&I Manager Needs

Taking personal ownership of your processes, communications, and results can lead to enhanced...

Taking ownership of your own performance and that of those around you is a proven path to success in any field. For F&I managers, it’s a concrete step toward higher production and career advancement.