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Are you tired of the way sales delivers deals? Stop complaining, step up, and attack the problem with training that will raise the bar for the entire front end.
A straightforward approach to sales and customer service helped make Quirk Chevrolet America’s No. 1 Silverado, Bolt, and Volt dealer, and their front line is a highly skilled, efficient, and long-tenured BDC.
NADA Show 2019 attracted exhibitors in search of dealers and dealers in search of cutting-edge solutions that will make them stand out in an increasingly digitized and commoditized industry.
Speakers at the American Financial Services Association’s 2019 conference brushed off any suggestion of a recession striking the U.S. economy this year but admitted affordability, rampant fraud, and new regulatory concerns could create headwinds.
Dwindling consumer attention spans have compelled many retailers to make their marketing messages faster and louder. Smart dealers use their first eight seconds to make a lasting impression.
Top F&I producer sees working in the box as a long-term investment that pays off every time a customer realizes their coverage will perform just as you said it would.
New IRS rules have sparked a downward trend in refund amounts, threatening the loss of an annual catalyst for used-car sales.
Every dealer believes they are dedicated to finance, but too many are complicit in an ongoing effort to eliminate the F&I middleman and let sales and desk managers cut deals on the bank’s terms.
General manager and self-described ‘Toyota guy’ Nick Waddell led Peterson Toyota of Sarasota (Fla.)’s foray into digital retail and says the dealership, its staff, and its customers are all benefiting.
The third quarter of 2018 saw an alarming plunge in lending to subprime and deep-subprime customers, falling to 21% of all auto loans as banks and finance companies continue to favor the upper credit tiers.