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Grooming the Car-Buying Experience

New car buyers still walk into a dealership to purchase the actual vehicle, but most would...

New car buyers still walk into a dealership to purchase the actual vehicle, but most would prefer to spend less time on-site, giving the dealer and sales team less time to build a trusted relationship with customers.

Article

How New Learning Trends Will Impact Dealerships

The future is upon us and dealerships need to take action and embrace the knowledge...

The future is upon us and dealerships need to take action and embrace the knowledge transformation. This article will discuss different trends in the learning space and how they are going to affect the way personnel working in dealerships learn.

Article

Expert Advice for F&I During COVID-19

The automotive industry has seen an unprecedented loss in sales over the past few months and F&I...

The automotive industry has seen an unprecedented loss in sales over the past few months and F&I departments are facing serious challenges amidst these losses. We spoke with five leaders in F&I training, and they shared their thoughts, advice, and predictions on what to do today to help prepare for tomorrow.

Article

Slow Down to Speed Up

We’ve all heard scary stories of identity theft and the stolen cars resulting from it. We need...

We’ve all heard scary stories of identity theft and the stolen cars resulting from it. We need to slow down to speed up and use all the tools in our arsenal to prevent identity theft.

Article

Is F&I Being Left Out of the Digital Retailing Process?

The promise of digital retailing certainly benefits car shoppers, many of whom are clamoring for...

The promise of digital retailing certainly benefits car shoppers, many of whom are clamoring for a shorter process when they arrive at the dealership. And with everyone now dealing with COVID-19, car shoppers will rely even more on the digital retailing process.

Article

Hot Coffee

Everyone wants power and freedom, yet no one wants accountability. We won’t ever change the...

Everyone wants power and freedom, yet no one wants accountability. We won’t ever change the consumer, but if we better understand their behavior, we can better prepare ourselves for some of the pitfalls of dealing with the general public.

Article

Digital Security in 3 Easy Steps

Data breaches are on the rise across all industries. So, what can you do to be prepared? Start...

Data breaches are on the rise across all industries. So, what can you do to be prepared? Start with education and staying up to date with the most common methods used to gain access to a company’s systems.