Articles

Compliance•by Jim Ganther•February 28, 2020

Preloads, Profits, and Payment Packing

The F&I industry continues to be plagued by malfeasance at the retail level. Attorney and compliance expert gets P&A executives up to speed.

Compliance•Cover Story•by Gil Van Over•February 28, 2020

How to Implement a Compliance Management System

Agents can and should help dealers design, install, and enforce their federally mandated CMS. Luckily for everyone involved, the instructions are freely available.

Compliance•by Robert J. Wilson, Esq.•February 28, 2020

Island Hopping Is a Compliance Concern

Hackers are using weak links in vendor and supply chains to target more secure networks. Here’s what agents and dealers need to know.

Compliance•by Mark Paul•February 24, 2020

Safety Recalls: Think You're Covered?

As state and federal regulations continue to evolve, it is crucial you ensure your dealership is selling above the line and paying attention to all safety recalls.

Compliance•Cover Story•by Staff•February 24, 2020

One Flu Over the Dealership

At least 6.4 million flu cases were reported between October and December 2019. Given that influenza is a serious medical condition, do dealerships have a role to play in limiting its spread?

Showroom•by Mo Zahabi •February 6, 2020

Why Your Dealership Needs a Digital Concierge

So you’ve invested in a digital retailing platform. Now what? Learn how adding a concierge position to your showroom staff can help ensure a smooth and profitable implementation.

Digital•by Kevin LeSage•February 4, 2020

Beyond the Cookie: 4 Ways to Deliver Personalized Experiences

When did personalization get so personal? Expert offers four ways to connect with car buyers without creeping them out or running afoul of new privacy laws.

Opinion•by Justin Gasman•February 4, 2020

Why You Swiped Right on F&I

Are you an F&I game changer or an F&I grouch? Get 2020 off to a hot start by remembering why you chose this work and the many opportunities it offers — even on cash deals.

Digital•by Scot Eisenfelder•January 27, 2020

4 Ways to Identify Motivated Car Shoppers

Equity mining remains one of the most reliable sources of appointments and sales. Expert lists the four key areas you need to focus on to improve your closing ratio in 2020.

F&I•by Ryan Daly•January 27, 2020

3 F&I Gotchas You Need to Avoid

Be sure you know the three F&I ‘gotchas’ that compliance auditors, regulators, and plaintiffs’ attorneys will be hunting for in 2020 with this three-minute read.

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