Articles

Auto Finance•by Gil Van Over•March 9, 2018

When Greedies Meet Stupids

Dealer compliance expert offers a crash course in detecting and preventing identity theft by fake car buyers and unprincipled employees.

Digital•by Ben Carcio•March 9, 2018

Time to Reimagine Co-Op Marketing

Digital marketer says co-op marketing is outdated and ineffective, noting that the most effective brand and dealer partnerships use local advertising to drive customers into showrooms.

F&I•by Dave Druzynski•March 9, 2018

Finding the Right Match

Hiring expert says talent scouts can learn a lot from online dating profiles. He explains how to punch up your job ads to tell the dealership’s story and create genuine excitement among job-seekers.

F&I•by Karl Horst and Tom McQueen•March 8, 2018

10 Building Blocks of a Dynamic Organization

Dealer experts list 10 leadership principles that, if embraced, will prevent an organization from becoming another corporate dinosaur.

F&I•by Kynzie Sims•March 3, 2018

End Sexual Harassment at Your Dealership

Successful anti-harassment training requires dealers to acknowledge that some employees simply don’t see the point.

F&I•by Brian Stout•February 19, 2018

Fraud Alert: Dealer Loses $88K to ID Thief

A web-savvy sales manager made a sweet deal that went sour when the ‘buyer’ turned out to be a sophisticated online scammer.

Digital•by Colleen Harris•February 14, 2018

Shift Your Service Brand to Drive Customer Loyalty

Marketing expert offers a three-point plan for capturing and engaging service-bound customers in today’s highly competitive environment.

Compliance•by Gil Van Over•February 9, 2018

The Right Approach to Adverse Action Notices

Compliance expert gets into the weeds on adverse actions. He explains why you must send a notice to every affected customer, and breaks down your choice of processes.

Auto Finance•by Derek Comestro•February 9, 2018

Succession Planning: Who’s Taking the Wheel?

Financial services expert offers dealers a five-step plan to secure their legacy and minimize the tax liability of those who inherit or buy their dealership.

Compliance•by Brennon Romney•February 9, 2018

Real-life examples prove that failing to meet federal, state, and local requirements for licensing and permits can cause otherwise successful dealerships to lose their right to do business and, in the most extreme cases, their very names.

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