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Auto Financeby Shaka DysonJune 9, 2017

Beyond the Résumé

F&I trainer explains why building and refining a professional skillset is more important than building a solid résumé.

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F&Iby Tom McQueenJune 9, 2017

Your Customer Experience Sucks!

Focusing on CSI scores leads to missed opportunities to attract new customers and guarantee their loyalty.

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F&ICover Storyby Gregory ArroyoJune 9, 2017

The Digital Evangelist

Cox Automotive’s Mark O’Neil talks to the editor about MakeMyDeal’s future, digital retailing, and the fate of the F&I office.

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Auto Financeby Dwayne WigginsJune 9, 2017

When Did ‘Cash’ Become a Four-Letter Word?

F&I trainer shares five proven methods for turning cash customers into F&I product buyers.

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Complianceby Christian Scali and Monica BaumannMay 31, 2017

OEM Sales Quotas and the Dependable Dodge Decision

The owners of Dependable Dodge scored a judicial victory that further erodes manufacturers’ rights to ax franchises that don’t meet their sales quotas.

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Complianceby Christian Scali and Monica BaumannMay 30, 2017

OEM Sales Quotas and the Dependable Dodge Decision

The owners of Dependable Dodge scored a judicial victory that further erodes manufacturers’ rights to ax franchises that don’t meet their sales quotas.

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F&Iby Gregory ArroyoMay 5, 2017

High Mileage, High Potential

Things haven’t gone according to script in the used-vehicle market, but GWC Warranty’s Mike Melby believes the profit potential in the high-mileage, pre-owned space remains.

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F&Iby Justin GasmanMay 4, 2017

The Silent Seminar

F&I director advises dealership professionals to attack your work with a positive attitude and pledge to improve the workdays of those around you.

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Complianceby Christian Scali and Monica BaumannMay 4, 2017

Playing With Fire

Two attorneys issue a warning about a new sales trick circulating through the industry. Their advice: If it’s too good to be true, it probably is.

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Digitalby Jim LemanMay 4, 2017

Out of State, Out of Mind

Dealers who ignore the growing number of out-of-state buyers do so at their own peril. Operations expert offers a roundup of new technology for an emerging market.

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