
F&I trainer explains why building and refining a professional skillset is more important than building a solid résumé.
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Focusing on CSI scores leads to missed opportunities to attract new customers and guarantee their loyalty.
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Cox Automotive’s Mark O’Neil talks to the editor about MakeMyDeal’s future, digital retailing, and the fate of the F&I office.
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F&I trainer shares five proven methods for turning cash customers into F&I product buyers.
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The owners of Dependable Dodge scored a judicial victory that further erodes manufacturers’ rights to ax franchises that don’t meet their sales quotas.
Read More →The owners of Dependable Dodge scored a judicial victory that further erodes manufacturers’ rights to ax franchises that don’t meet their sales quotas.
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Things haven’t gone according to script in the used-vehicle market, but GWC Warranty’s Mike Melby believes the profit potential in the high-mileage, pre-owned space remains.
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F&I director advises dealership professionals to attack your work with a positive attitude and pledge to improve the workdays of those around you.
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Two attorneys issue a warning about a new sales trick circulating through the industry. Their advice: If it’s too good to be true, it probably is.
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Dealers who ignore the growing number of out-of-state buyers do so at their own peril. Operations expert offers a roundup of new technology for an emerging market.
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