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F&I product providers and agents are keeping a close eye on used-vehicle prices, which they say are trending right into the hands of F&I offices.
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Principle Auto’s Mark Smith found success after abandoning some of his group’s tried-and-true sales strategies. Now he’s looking to take that change even further.
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AFIP chief is excited about revolutionary paperless software that could change more than the F&I process.
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F&I expert lists six moves F&I pros can make to improve the customer experience and increase production.
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F&I technology expert says dealers and F&I pros who embrace digital solutions will have more success with customers of all ages.
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Expert lists five prime directives for dealers who want to take their production, company culture and customer service to the next level.
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F&I expert has a method for turning one of the most awkward parts of the F&I process into a moneymaker.
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Digital marketing expert shares practical advice for improving email communications by eliminating bad practices that turn off car buyers.
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Meet Jeff Carlson, president of Colorado’s Glenwood Springs Ford, Glenwood Springs Subaru and Summit Ford, and the NADA’s 2016 chairman.
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Issuing adverse action notices for every deal can result in righteous indignation from prime-credit customers. AFIP chief offers a primer on when to send notices and when to keep them to yourself.
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