Gregory Arroyo
Editorial Director
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The editor finds himself in an objection-handling exercise when co-workers reveal their deepest fears about the F&I office.
Read More →The CFPB has offered its first invitation to the auto finance segment, and the editor has a few thoughts for the agency — if it would just return his calls.
Read More →The editor searches for the origins of a mythical menu requirement and explains how even nonexistent rules can help promote compliance.
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This year’s F&I Dealer of the Year goes to great lengths to stay out of the limelight. But the dealer group was willing to open up to F&I and Showroom about what has turned out to be a banner year for the 63-year-old operation.
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This year’s F&I Conference finished strong with an electric debate over the usefulness, benefits and possible drawbacks of the mobile menu.
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Panelists serving on this year’s Executive Panel said the industry’s drive toward recovery is revealing new opportunities for dealers, agents and product providers.
Read More →The editor believes those who rail against the tablet menu are missing the point. He understands and appreciates the concerns raised so far, but he thinks the industry needs to debate something else first.
Read More →A salesperson tells a customer that he won’t work a deal over the phone because he doesn’t like being ‘shopped.’ The editor doesn’t question his reasoning, just the truthfulness of his response.
Read More →The editor wonders if there’s a better way to accurately gauge the level of success achieved in the F&I office.
Read More →Study after study points to a disconnect between Gen Y and the F&I office, but the editor thinks it’s time for dealers to come to the defense of their most profitable department.
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