
Gregory Arroyo
Editorial Director

Editorial Director
Is it me or is just about everyone looking for that one kink in the armor of our business? Yes, blame the subprime-mortgage market all you want, but the reality is that it’s going to be guilt by association from here on out. What’s important now is that we don’t prove those “Chicken Littles” right.
Read More →Much has been made of the ongoing data-access debate. My question is how it impacts F&I departments. Several readers have said there are other more critical issues to be concerned about than whether the newest software tool can communicate with their DMS. I beg to differ.
Read More →Despite the onset of extended factory warranties and improvements to vehicle dependability, the vehicle service contract business is reaching levels not seen since the ‘80s. Industry insiders say the market will get even stronger in the years to come through new innovations.
Read More →So, the editor in the next office gets in today (June 29) and tells me about the “Transformers” movie premiere and after party he attended the night before. He always gets to do cool things like that, but does he ever invite me?
Read More →A customer comes into a dealership $12,000 upside down. Not only did the dealership make the sale, but it sold a GAP product on the finance deal. Not bad, right? Unfortunately, there was no salesperson and no F&I manager … well, almost no F&I manager.
Read More →Since its 1998 purchase of subprime lender Summit Acceptance Corp., Capital One has quickly moved upstream with several major acquisitions. Ryan Schneider, president of Capital One Auto Finance, sits down with the magazine this month to talk about how the company is bringing everything together and what it means to dealers.
Read More →Predictions for new-vehicle sales are already dropping, and some dealers say the tax-return buying spree — which has been coming in earlier and earlier every year — just hasn’t manifested itself. However, industry insiders are warning dealers not to believe the doom-and-gloom picture many are trying to paint.
Read More →Dealers say they’re under the gun to get deals done, and lenders are obliging. But is it the right approach? Industry insiders and dealers give their state-of-the-industry addresses.
Read More →I’d like to start this month’s editorial by saying I won my NCAA bracket (thanks to all the losers in my group). But my win would be little solace for what was one heck of a month (March). My wife and I fell victim to a purse-snatcher.
Read More →The world’s No. 1 software maker talks to F&I about its recently launched Automobile Retail Solutions Initiative.
Read More →