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Dealers must be careful they don’t run afoul of the law when it comes to such deceptive practices, as there are many cases pointing to the potential bad ends of such deals.
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The CFPB isn’t the only regulator interested in what goes on inside the F&I office. The U.S. Department of Justice also is taking aim at retail installment transactions.
Read More →Illinois Attorney General Lisa Madigan files lawsuit against a Carterville auto dealer for deceptive sales tactics. The Illinois dealer allegedly promised repair guarantees on cars sold “as is” but didn’t follow through.
Read More →If “In the event” is in your script, check out Gerry Gould's newest tip on why that wording may not be setting the right tone with your customers.
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Dealers filed a mass action lawsuit Tuesday against Carfax for monopolizing the market. They claim the quality of the firm’s vehicle history reports is lacking, but dealers also say the exclusive agreements the firm has with OEMs and merchandising sites has forced them to be paying customers.
Read More →DeSimone Auto Group is accused of charging higher finance rates than what customers initially agreed to once they took delivery of a vehicle.
Read More →Spurred by a question from one of his trainees, United Development Systems’ Gerry Gould offers a few thoughts on what should be in an evidence manual.
Read More →Indiana law enforcement officials announced on Monday that a used-car dealership has agreed to send $34 refunds to customers it allegedly overcharged for document fees.
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Optimists at the NADA and the AFSA conferences believe the industry is primed to sell a million more vehicles this year than in 2012. But as one dealer rep said, it’s going to take a unified effort to make that prediction a reality.
Read More →The magazine’s legal eagle delves into the dust-up between Union Bank and Car Mart. It’s a must-read for dealers considering bank assistance for an operating expense.
Read More →An investigation by the New York state attorney general found that Rockland Nissan misled customers regarding lease terms and purchase agreements.
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