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NewsApril 18, 2013

[Video] Tip of the Week: Building a Better Evidence Manual

Spurred by a question from one of his trainees, United Development Systems’ Gerry Gould offers a few thoughts on what should be in an evidence manual.

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NewsApril 18, 2013

Ind. Dealer Ordered to Pay $130K in Customer Reimbursements

Indiana law enforcement officials announced on Monday that a used-car dealership has agreed to send $34 refunds to customers it allegedly overcharged for document fees.

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Articlesby Gregory ArroyoApril 16, 2013

To Catch a Customer

Optimists at the NADA and the AFSA conferences believe the industry is primed to sell a million more vehicles this year than in 2012. But as one dealer rep said, it’s going to take a unified effort to make that prediction a reality.

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ArticlesApril 15, 2013

Relationships Gone Wrong

The magazine’s legal eagle delves into the dust-up between Union Bank and Car Mart. It’s a must-read for dealers considering bank assistance for an operating expense.

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NewsApril 9, 2013

N.Y. Dealership to Pay $25K for Deceptive Ads

An investigation by the New York state attorney general found that Rockland Nissan misled customers regarding lease terms and purchase agreements.

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NewsApril 2, 2013

<i>ADM</i> Names Dealers’ Choice Award Winners

Auto Dealer Monthly reveals the winners of its ninth annual Dealers' Choice Awards. This year's contest had 66 winners in 27 categories.

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NewsMarch 28, 2013

CFPB Opens Consumer Complaint Database to the Public

The CFPB launches the nation’s largest database of federal consumer financial complaints. Bureau officials said the database will be used to prioritize its investigations, among other things.

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NewsMarch 26, 2013

NADA: CFPB’s Actions Detrimental to Consumers

The NADA and the National Association of Minority Automobile Dealers say the CFPB’s actions in regards to dealer participation will have an opposite effect on consumers, claiming their cost of credit will go up.

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NewsMarch 21, 2013

CFPB: Lenders Are Responsible for Discriminatory Markups

In a bulletin issued today, the CFPB warned banking institutions that they could be on the hook for discriminatory markups imposed by dealers. The bureau’s notice also contains guidance on how finance sources should address fair lending risk.

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NewsMarch 12, 2013

CFPB Investigating Ally Financial

Ally Financial revealed in a March filing with the SEC that it is one of the banking institutions being investigated by the CFPB.

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