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News•March 22, 2016

Hackers Targeting Dealerships, Firm Warns

According to Helion Automotive Technologies, Hackers are tricking dealership employees into clicking on malicious emails to gain access to F&I and accounting departments.

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News•March 17, 2016

Dealer.com Taps Contact at Once!’s Chat and Text Solutions

Following up on a 2013 pack that brought Contact At Once!’s chat solutions to Dealer.com’s Control Center, the new integration will allow Dealer.com’s clients to select from options that include fully managed and co-managed chat and text.

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News•March 17, 2016

Dealer.com to Integrate With Haystak's Customer Service Model

Cox Automotive announced plans to merge Dealer.com’s advertising technology as well OEM and advertising partnerships with Haystak’s customer service model later this year.

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News•March 16, 2016

Recalls Spur Drop in Service Satisfaction, J.D. Power Reports

The firm’s 2016 U.S. Customer Service Index (CSI) Study shows that last year’s record number of recalls is having an effect on customer satisfaction with dealer service, which declined for the first time in six years.

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News•March 16, 2016

RouteOne Announces eSigning Integration With Scion iPad Application

The integration will connect RouteOne’s digital retail services with Scion’s concierge sales showroom app, allowing dealers to electronically capture signatures from each buyer on all documents in the credit application and contracting process.

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News•March 16, 2016

EVOX Images Enhances Virtual Showroom Technology

The automotive imaging company, which supplies 360-degree imaging to more than 22,000 dealer websites, has expanded its virtual reality content.

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News•March 15, 2016

AMS Launches LeadsBeacon Mobile Wallet Loyalty Geofencing Program for Car Dealers

The system is designed to use Apple Wallet, a native app to all iPhones, or Android Wallet, installed in most U.S. smartphones, to send above-the-lock-screen alerts that cannot be ignored by customers.

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News•March 15, 2016

Rapid Recon to Showcase Recall Management Tool at NADA Convention

Rapid Recon, a provider of time-to-market reconditioning software for new- and used-car dealerships, will be at this month's NADA Convention & Expo to showcase its holding cost calculator, time-to-market reconditioning workflow software, and its recall management tool.

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News•March 15, 2016

Pearl Technology Partners With F&I Express

Pearl Technology will tap into F&I Express' F&I aftermarket product network to power the F&I selling portion of its new ShowroomXpress automotive retail platform.

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News•March 15, 2016

'Pump Up Your Volume' Manheim Campaign Begins

Manheim kicked off its month-long “Pump Up Your Volume” campaign on Monday, It's designed to promote inventory from key consignors as well as Manheim's large selection of sought-after luxury and non-luxury certified pre-owned vehicles.

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