Articles
Curb The Confusion
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
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SEARCHMENUSEARCHTalk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
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Results of an online survey shows that consumers believe dealerships are unethical. However, the online survey of 200 U.S. adults also shows that something as simple as posting the dealership's code of ethics can go a long way in changing perceptions.
Read More →John "The F&I Professor" Vecchioni has joined American Financial & Automotive Services, the company announced this week. He will serve as a trainer for F&I University, a division of the company's Automotive Training Academy.
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Retail expert says dealerships are fertile grounds for the morale-killing, business-destroying silo mentality. He offers four recommendations for righting the ship.
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AAA has given F&I managers a $3 billion reason every customer needs to drive off the lot with road hazard protection. Two F&I pros lay out a process for doing just that.
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F&I trainer says it’s time for a break. He explains how stepping outside and taking a breath of fresh air will lead to more product sales than you ever thought possible.
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Bernie Moreno’s Ohio dealer group is proving that a little tech and a lot of F&I process know-how do mix. So far, the combo has delivered satisfied customers and a 36% increase in the group’s per-copy average.
Read More →TradeRev announced this week it has expanded into Boston, Connecticut, Rhode Island, New Hampshire, and Maine. The firm is also planning to hire a total of 10 market sales managers in that region.
Read More →National Auto Care Corp. has named Matthew Osborn to the newly created position of chief information officer. The veteran of the insurance and third-party administrator industries will also serve as a member of the company’s senior leadership team.
Read More →On Wednesday, more than 100 members of Congress called on the Consumer Financial Protection Bureau (CFPB) to proceed with its effort to eliminate forced arbitration.
Read More →For the third time, California's Orange County Business Journal named Portfolio to its 2016 Best Places to Work list.
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