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NewsSeptember 5, 2013

NADA University Selects Allen Phibbs to Lead NADA-ATD Academy

The former ATD Academy graduate brings 15-plus years of dealership management and industry experience to the director's post. He has also served as an instructor for the ATD Academy since 1996.

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NewsSeptember 4, 2013

Steven Antonakes Named Deputy Director of CFPB

Steven Antonakes officially assumes the role of deputy director for the CFPB, the bureau announced this week.

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NewsSeptember 3, 2013

[Video] Conference Update: F&I’s Arroyo Discusses Trainers Slated for 2013 Conference

F&I and Showroom’s Gregory Arroyo offers a few details on the F&I training sessions scheduled for the 2013 F&I Conference and Expo.

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NewsSeptember 3, 2013

New-Vehicle Financing, Leasing Reach New Highs

Experian Automotive reports that 84.5 percent of consumers used a loan or a lease to purchase a new vehicle in the second quarter, with leasing accounting for 27.64 percent of all new vehicles financed during the quarter.

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NewsSeptember 3, 2013

John Deere Files Injunction to Halt N.H. Dealer-Protection Bill

John Deere and other heavy equipment manufacturers say amendment to New Hampshire’s Dealer Bill of Rights wrongfully groups them with auto manufacturers. They filed an injunction to halt the bill from taking effect later this month.

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NewsSeptember 3, 2013

Study Contradicts Standard Sales Management, Training Tactics

A University of Oxford study suggests that salespeople who respond to non-verbal cues and correctly judge the mood of the customer are perceived by the customer to be offering excellent service.

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NewsSeptember 3, 2013

Equifax: Auto Loans Make Up Half of New Non-Mortgage Credit

Auto loan originations totaled more than $196 billion in May 2013, representing more than half of all new non-mortgage consumer credit originated in 2013, according to a new report from Equifax.

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NewsSeptember 3, 2013

Fifth Third Bank Loses $27M in Financing Scam

The bank was one of 20 lenders allegedly defrauded by a former dealer, his accountant and a team of fake buyers.

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ArticlesCover StorySeptember 3, 2013

Setting the Pace

Meet the six finalists for the F&I Dealer of the Year award, the winner of which will be announced this week at Industry Summit 2013.

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ArticlesSeptember 3, 2013

Head of the Class

Trainers leading this year’s education workshops and panels weigh in on some of the F&I industry’s hot-button issues, from the CFPB to tablet menus and today’s Internet customer.

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