FI showroom red and grey logo
MenuMENU
SearchSEARCH

Auto Dealers' Use Of Internet To Purchase Used Vehicle Inventory Increasing Rapidly

by Staff
October 9, 2001
3 min to read


Nearly half of automobile dealerships (48 percent) in the United States are using the Internet to purchase used vehicle inventory- a dramatic increase from a year ago, according to a new study by Q2 Brand Intelligence.


A similar study last year by Q2 found that only 12 percent of dealers were using the Internet to purchase their used vehicle inventory. The new study also reveals that dealers' experience with the Internet is a positive one and that online purchasing will continue to grow. For instance, more than four of five (81 percent) who have purchased used vehicles online say they will do so again. In addition, nearly one in five (17 percent) who obtain used vehicles online purchase at least 21 percent of their used vehicle inventory via the Internet.

Ad Loading...


"It's apparent that there's a strong movement among dealers to use the Internet to acquire used vehicles," Q2 Brand Intelligence Vice President David Bauer said. "In business it can be difficult to recognize more effective operations methods until such methods are made available. Now that dealers are beginning to see the benefits the Internet affords in terms of cost and convenience, there's a big move in that direction."


Increased challenges to acquiring used vehicles seem to be driving dealers online. For instance, 40 percent of dealers report that simply locating quality used inventory has become a greater challenge, up from 37 percent last year. Dealers also seem to have fewer resources, as the number of dealers listing "lack of time" as an impediment jumped significantly, from 10 percent to 17 percent. Conversely, issues surrounding used vehicle pricing dropped slightly from 27 percent to 25 percent.


"The Internet is designed to uniquely answer both the challenge of locating quality used inventory and time management and efficiency," Autodaq chief marketing officer Ellen Taverner said. "The drop in the number of dealers reporting pricing issues as a problem reinforces this because the Internet provides another resource to compare prices and locate competitively priced used vehicles."


The study's findings are mirrored by an overall growth in Internet-related services used by the auto dealer community, according to a new survey. For example: 92 percent of dealers report using the Internet at work, up 14 percentage points from 2000. 98 percent of dealers now have their own Web site, up four percent from last year.


"The survey demonstrates that savvy dealers are learning how to integrate Internet services into their business operations," Taverner said. "Such services enable dealers to supplement traditional functions with the Internet, producing a business that runs smoother, is more efficient and more profitable."

Ad Loading...


Commissioned by Autodaq Corporation (www.autodaq.com), a provider of web-based software, technology and related services to the automotive remarketing industry, the survey of 250 dealer principals, general managers, used car managers and used car buyers throughout the United States was conducted to maintain an ongoing understanding of the needs, wants and experiences of auto dealers with regard to the Internet. Autodaq leverages this insight to rapidly deploy improved products and services for its customers in development cycles of six weeks or less.


Q2 Brand Intelligence (www.q2brand.com) is a brand research and business strategy firm providing business solutions driven by custom strategic marketing research. Q2 has helped develop and refine the business and branding strategies for over 400 companies, from new ventures to the Fortune 100, and has experience with over 3,000 quantitative and qualitative research studies. Q2 has offices in Seattle and Boston.


Autodaq provides web-based software, technology and related services to the automotive remarketing industry. Core Autodaq services are online auctions and related support; statistical analysis, forecating and predictive modeling; and related consulting, training and remarketing support. Autodaq serves more than thirty customers including Enterprise Rent-A-Car, Hyundai Motor America, American Isuzu Motors, World Omni Finance Corp. and Bay View Bank. Autodaq is a privately held compnay based in Menlo Park, California.

Topics:F&I

More F&I

Cover image for a BOK Financial report titled “Timing the market: How avoiding volatility entirely can hurt long-term reinsurance program performance.” The image shows several road construction barricades with flashing amber warning lights lined up in a nighttime work zone. Beneath the image, red text explains that avoiding volatility can mean falling behind inflation and missing market rebounds that drive long-term surplus growth. The BOK Financial logo appears at the bottom right.
SponsoredMay 8, 2026

Timing the Market Can Hurt Long-Term Program Performance

For dealer-owned reinsurance entities, avoiding volatility entirely can mean falling behind inflation and missing market rebounds that drive long term surplus growth. Missing just a handful of strong market days can materially impact cumulative returns—an important reminder for long horizon trust and investment strategies.

Read More →
Ryan Ruff, The 90/10 Rule, Automotive Training Academy, Sales Series
F&IMay 6, 2026

The 90/10 Rule

In this video, Ryan Ruff explains the rule that elite sales professionals use to turn ordinary conversations into unforgettable customer experiences.

Read More →
Photo of essential oil diffuser on desk next to laptop
F&IMay 4, 2026

Your Office Is Talking

What’s the atmosphere saying about you to your customers? You can make minor adjustments and additions that transform your space into one that creates trust with the people on the other side of the desk.

Read More →
Ad Loading...
"Effective training ensures the customer’s needs remain at the heart of everything we do. When that is the focus, both sales and profits naturally improve." by Rick McCormick with F&I and Showroom logo and picture of Rick McCormick
F&IMay 1, 2026

F&I Training Fundamentals

How can auto dealerships help F&I managers fulfill their vital role in the most effective ways? Industry expert Rick McCormick shares his insights on the best ways to train these professionals and help them maintain good habits.

Read More →
Photo of car tire and the tread mark it left in snow
F&Iby Hannah MitchellApril 29, 2026

Not Just Any Tire Will Do

More consumers and businesses are opting for all-season options for various reasons as safety, sustainability and convenience push practical change.

Read More →
Photo of robot holding a laptop
F&Iby Hannah MitchellApril 27, 2026

How AI Will Drive the Next Wave of Innovation in Finance & Insurance

It’s time to take the next digital step to free F&I managers to handle the most challenging aspects of customer meetings.

Read More →
Ad Loading...
Photo of notepad and pen next to computer keyboard on desktop
F&IApril 13, 2026

Control in Sales Is an Illusion

Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.

Read More →
Photo of external keyboard on office deak next to window
F&IApril 7, 2026

The Limited Warranty Game

Bringing it in-house benefits the dealership and its customers.

Read More →
Woman in casual clothing sitting at a desk
F&Iby Rick McCormickMarch 31, 2026

Curb The Confusion

Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.

Read More →
Ad Loading...
Photo of man's hand on laptop computer keyboard with blank screen
F&IMarch 16, 2026

There Is Always one More Product

Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.

Read More →