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AutoListener, a product division of The Listener Group involved in telephone-based market research and customer contact programs in the automotive retail industry, announced April 11 its alliance with The OCT Group (One Customer at a Time). According to the company, the alliance expands AutoListener’s current services while offering a wider array of customers programs, directly serving more than 2,000 retail automotive dealerships through its
combined customer base.
"The new strategic partnership will add value to each firm’s customer satisfaction package of
services," said Grant Dunning, OCT Group president and CEO. "The OCT Group will continue to gather valuable written survey information from automotive customers in three stages of the buying process: prospect, delivery and service. AutoListener will supplement that research with technologically advanced phone calling and computer communication methods. Information gathered by AutoListener will be hot-faxed or e-mailed to the dealership the same day, in order to resolve any issues and
to capture prime leads and opportunities for the dealers."
AutoListener says it provides programs that enable dealerships to take action
and build stronger customer relationships, while streamlining and improving
overall dealership performance. AutoListener relentlessly tracks every
floor-up, phone-up, Internet-up and be-back seven days a week, obtaining
the highest contact rate in the industry, according to the company.
About The OCT Group
The OCT Group (One Customer at a Time), founded in 1986, says it delivers a
systematic approach to relationship marketing, emphasizing customer
appreciation and measuring customer satisfaction for automotive dealers and
other consumer-driven businesses. For more information, call (800) 443-8937 or
visit the OCT Group's Web site at www.octgroup.com.
About AutoListener
Created in 1992, AutoListener, a division of The Listener Group, Inc.,
creates, manages, and conducts telephone-based market research and
customer contact programs on an out-sourced basis for the Automotive Retail
and Aftermarket Industry. AutoListener says it is the largest dedicated call center for
retail dealers in the United States, with unbiased, objective third party calling,
conducting customer relations surveys designed specifically to create sales
and increase CSI/SSI scores.
The Listener Group is headquartered in Gulf Breeze, Florida. To learn more
about The Listener Group, contact Farrah Forbes at (877) 616-8363 x121 or
via email at fforbes@listenergroup.com or visit The Listener Group at
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