Former AutoNation and CarMax executive Troy Blackwell has been promoted to COO of NuVinAir less than four months after joining the company as a senior vice president.
DALLAS — NuVinAir Global announced the promotion of Troy Blackwell to COO. Blackwell joined the company last August as senior vice president of global operations.
“After hiring Troy, we immediately began to see the value of his corporate leadership background and vast network, which he has been harvesting over his 20-year career, and the benefit they provide to our growth strategy,” said Kyle Bailey, the company’s founder and CEO. “Now as a member of our executive team, Troy will continue to provide his strong leadership and vision as we continue our aggressive growth track.”
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In Blackwell’s expanded executive role, he is responsible for providing leadership and vision for the company’s customer programs, national accounts, operational controls, and franchisee success, according to the announcement.
“As COO, I look forward to playing a greater leadership role in managing our incredible team, as well as driving the company’s robust franchisee network that now spans more than 40 territories,” Blackwell said. “Since joining NuVinAir earlier this year, I’ve gotten a real grasp on the company’s untapped growth potential, and my new role will enable me to scale our partnerships faster and more effectively.”
Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.
In this video, Reese Dailey explains how effective follow-up drives better results
across the dealership, including increased sales, higher F&I penetration, and
stronger customer retention.
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