CallCommand(TM), a provider of Web-based communication solutions to automotive retailers nationwide, on Jan. 27 announced the release of CallScan On Demand, which it calls "telemarketing compliance in a box."

"CallScan On Demand is a low-cost, easy-to-implement way of assuring compliance with FTC, FCC, State Agencies, and even company specific list regulations regarding new Do Not Call (DNC) legislation," the company said in a prepared statement.

Daily call volume makes it virtually impossible for most dealers to ensure full compliance from salespeople and service advisors, according to CallCommand. Yet non-compliance can mean hefty fines and possible lawsuits. CallScan On Demand is designed to ensure compliance and provide protection with a reporting and monitoring system, all, according to CallCommand, without the cost of additional hardware, software or the necessity to switch phone service providers. "With CallScan On Demand, telemarketing compliance is just one less thing a busy dealer has to worry about," CallCommand said.

"CallCommand released CallScan On Demand in response to dealer requests for a simple, all inclusive system to monitor salesperson compliance," said Al Babbington, CallCommand CEO.

"In today's market, business is very competitive; when salespeople get a fresh lead they want to pick up the phone and dial. Many were overwhelmed by the task of having to wade through tens of thousands of numbers in order to ensure compliance. CallScan On Demand simplifies everything by an automatic check whenever a user picks up the phone."

According to Babbington, CallScan On Demand is designed for complete ease of use. Most dealership phone systems operate by keying in a number such as 8 or 9. CallScan On Demand operates on the same basis; it integrates with the dealership's existing phone system and does not require any additional equipment, Babbington said.

The dealership selects a single-digit number to key into the phone system and the call is then automatically placed into the CallScan On Demand System. The system automatically checks each call against six lists for full dealership protection and convenience: Federal, State, Company Specific, Area Code Perimeter, Restricted Area Codes (999-900, etc.) and Predator Lists (people are trying to entrap legitimate businesses and milk them for thousands of dollars). In this way, the dealership is protected on all fronts, according to CallCommand.

Select users are provided with a password so they can override the system. For example, a person calls and needs immediate assistance, yet their number is listed with the DNC registry and so it is blocked by CallScan On Demand. The user can enter in the password which overrides the system and enables the call.

CallScan On Demand compiles a report of each user with the exact date and time of each call, providing added protection against any possible complaints. "In addition to satisfying the monitoring regulation, the instant Web-based reporting provides a great management tool to see each salesperson's outbound telephone activity," the company said in a statement.

CallCommand said that 2003 was a year of expansive growth and new product development for the company. A suite of new products that, according to the company, aid dealer telemarketing compliance, improve customer relations, decrease marketing costs and increase market share will be unveiled at the 2004 NADA convention and exposition in Las Vegas, Jan. 31-Feb. 3. A press conference will be held Monday, Feb. 2 at 10 a.m.

About CallCommand(TM)

CallCommand(TM) is a provider of communication solutions for retailers, businesses and government agencies.

CallCommand says its patent pending technology decreases marketing and communication costs while simultaneously improving customer responsiveness. All of its solutions are fully Web-based and do not require hardware, software or telephony equipment, according to the company.

CallStream(TM), CallCommand's core product, is a Web-based personalized calling system designed to provide superior voice messaging to cell phones, land phones and other devices."CallStream provides for quick, reliable execution of targeted communications," the company said in a statement.

CallScan(TM), released simultaneously with new legislation, offers state and federal do not call compliance solutions. CallScan is designed to assist dealers in building an infrastructure to support the new legislation being imposed by the Federal Trade Commission, FCC, state agencies and even the Treasury Department regulations. "Most importantly, this feature will aid dealers in ensuring that all safe harbor requirements are met and that any violations that may occur are the direct result of an error," CallCommand said.

For additional information telephone Lindsay Whitson toll-free at (877) TOCOMMAND, ext. 108, e-mail lwhitson@callcommand.com, visit www.callcommand.com or just drop by booth #3370 at this year's NADA convention and exposition in Las Vegas.