CU Direct Appoints New Chief of Staff
New executive brings track record of strategy development, execution and organizational management experience.
ONTARIO, Calif. — CU Direct Corporation, provider of lending solutions to credit unions through its CUDL, Lending Insights, Lending 360, CUDL Retail and Vero brands, appointed Bob Child as its new chief of staff.
Child brings to CU Direct more than 20 years of corporate strategy experience in the auto lending and insurance marketplaces, with a focus on product positioning, marketing and program management.
“Bob brings a combination of strategy and creativity to help position CU Direct as the most recommended provider of services to our credit union and dealer customers. He will be an invaluable asset as we continue to grow our brands and create new differentiated value for our credit unions, dealers and members,” said Tony Boutelle, president and CEO of CU Direct.
Prior to joining CU Direct, Child served as chief of staff for Allstate Insurance and Allstate Bank, the second largest auto insurer in the U.S. Most recently, Child was vice president of strategy and business analysis at Aviva Insurance, the second largest auto insurer in Canada and large financial services player in the U.S. market.
More F&I

Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →