Dealers a Little Down
A third-quarter Cox Automotive survey finds them in a mixed mood, bummed by fallen customer traffic but encouraged by better profits, costs and EV interest.

Dealers listed economic conditions as the top obstacle to improved business.
Pexels/Erik McIean
U.S. auto dealers’ view of market conditions eroded in several areas in the third quarter, but there were some bright spots despite continuing pressures.
Cox Automotive’s Dealer Sentiment Index survey of more than 900 franchised and independent dealers found softening sentiment on current and future market conditions and customer traffic.
The declines were partially balanced by slightly improved profits and operating cost sentiment.
Still, one GMC dealer wrote, “Operating costs, insurance costs, payroll costs, vendor costs, advertising costs. Every single thing is going up.”
One undeniable trend stood out in the survey: fallen customer contact online and in showrooms, Cox reported. The customer traffic score on the index fell from 36 to 34. Scores higher than 50 indicate the majority of dealers having positive views of conditions.
“The clearest deterioration was in new-vehicle sales,” Cox said. “Franchised dealers reported weaker new-vehicle sales compared with both the previous quarter and year-ago levels, while used-vehicle sales changed little.”
The challenge with used-car sales remained sourcing adequate supply to meet robust demand for the less-costly vehicles. One Chevrolet dealer wrote on the survey that there are “not enough affordable vehicles. Not enough under $20,000 that aren’t total junk or need lots of work.”
Dealers listed economic conditions as the top obstacle to improved business, followed by market conditions, interest rates, expenses and political climate. They see the economy as weighing on consumer confidence, spending and vehicle affordability.
One Honda dealer wrote that, “Gas cost, war, inflation, unemployment and increase in the cost of doing business have impacted business.”
In addition to improved profits and costs, dealers cited increased interest in electric vehicles, whose sales had plunged after the end of federal tax credits last fall but whose prospects have risen amid high gas prices.
Cox conducted the survey from late July to early August.
More Showroom

European EV Sales Skyrocket
The EV market on the continent held strong in July with almost 25% of new-car sales being fully electric units, a stark contrast to the U.S., where EV sales declined about 42%.
Read More →
Mitsubishi Unveils U.S. Plan
The automaker announced a strategy that includes an expanded lineup and dealership presence, along with more ‘rugged’ and electric models.
Read More →
Used Lots Getting the Business
Many consumers are seeking out the units to save money, and the demand – higher in July than normal – is keeping supply limited and prices up.
Read More →
Used Market Stabilizes
The Carfax Used Car Index noted a major drop in used-vehicle price increases in July after several months of hikes.
Read More →
California Hybrids Reach State Record
The Golden State still leads the country in electric-vehicle registrations, but much like the rest of the U.S. its hybrid market share is up while full electrics stabilize after a dramatic first-quarter dip.
Read More →
My Mercedes in the U.S.
The German brand debuted its studio dealership concept for the first time in the states in Los Angeles, tapping Americans’ penchant for creative distinctions.
Read More →
Used Sales Hit Summer Drag
The vacation season, combined with high prices, has dented deliveries and added to inventories, though supply is still slim enough to keep listings elevated.
Read More →
California Launches EV Rebate Program
Participating automakers are matching the state's $13.5 million investment in new electric-vehicle rebates scheduled to take effect later this summer.
Read More →
OEM Poll Sees Industry Evolution
Kerrigan Advisors’ survey of automakers finds that tariffs, technology, network tightening and other factors are poised to reshape auto retail.
Read More →
The Trade-In Paradox
Retailing older cars with confidence in today’s market is a matter of establishing and following a clear process that can turn greater profit for auto dealers as they aim to meet used-unit hunger.
Read More →