Randy Selleck, director of customer support for the Reynolds and Reynolds Company recently was recognized by Services News (formerly IT Support News) for his outstanding performance in customer service. Selleck is part of the publication's "Service 25" awards, an annual listing of support professionals and organizations that Services News editors feel had a significant impact on the IT support industry in the previous 12 months.
"It's truly a privilege to receive this industry and peer recognition and to represent my entire Technical Assistance Center team and Reynolds," said Selleck. "Our associates need to be recognized as well for delivering award-winning service excellence every day to our customers. It's their efforts that allow us to stand out in the industry."
In recognizing Selleck for his achievements, Services News said the following:
"Selleck has transformed Reynolds' Technical Assistance Center (TAC), which is chartered with supporting more than 10,000 servers, 450,000 peripherals and 180,000 software applications for Reynolds' customer base of 9,500 North American auto dealerships, from cost centers to profit centers, delivering a suite of value-added services to customers.
"What's more impressive is that this accomplishment was achieved while the TAC was implementing new processes and technologies, including call-tracking and knowledge management systems."
Reynolds TACs in both Dayton, Ohio and Mississauga, Ontario, Canada have achieved certification under the Support Center Practices (SCP) Certification program. According to the company, for the third consecutive year, the Software Support Professionals Association (SSPA) recognized Reynolds with its second STAR (Software Technical Assistance Recognition) Award in the High Volume category. The STAR Award recognizes outstanding accomplishments and superior performance in the delivery of technical support to external customers.
Reynolds' TAC is also a current winner of the Help Desk Institute's Team Excellence Award, considered to be the "gold medal" of the service and support industry, according to Reynolds.
Services News, formerly IT Support News, began over 20 years ago as the first commercial publication to cover the computer/electronic services industry. In January 2002, the publication expanded editorial coverage to technology services providers of information technology, network, telecommunication, medical electronics, banking and retail equipment and systems. For more information, visit www.servicesnews.net.
Reynolds and Reynolds, headquartered in Dayton, Ohio, is a provider of integrated information management solutions to the automotive retailing marketplace. The company's services include a full range of retail and enterprise management systems, networking and support, e-business applications, Web services, learning and consulting services, customer relationship management solutions, document management and leasing services. To find out more about the company, its products and services, visit www.reyrey.com.
