J.D. Power, F&I Seek Dealer Input for Financing Study
J.D. Power and Associates is working with F&I Management & Technology magazine to seek feedback from dealer principals for its 2009 Dealer Financing Satisfaction Study. The project will give dealers a chance to evaluate lender performances in prime retail credit, subprime retail credit, floorplanning and retail leasing.
WESTLAKE VILLAGE and TORRANCE, Calif. — J.D.
Power and Associates is working with Special Finance's sister publication, F&I Management & Technology magazine, to seek feedback from dealer principals for its 2009 Dealer Financing Satisfaction Study. The project will give dealers a chance to evaluate lender performances in prime retail credit, subprime retail credit, floorplanning and retail leasing.
First
published in 1994, the annual study has been a platform for dealers to provide
feedback on lenders and their services. Dealers have the opportunity to share
what is most important to their dealership and how lenders, including captives,
banks, independent providers and credit unions, are performing.
Dealers
will provide in-depth evaluations of their key finance providers, based on volume
of business, and all aspects of that relationship. Dealers will also rate the
importance of full-spectrum lending and provide insights on the relationship
between selection of a provider for floor planning and retail financing.
For
each survey completed, J.D. Power and Associates will contribute $2 to a
charity of that dealer’s choice from a list of six options.
Based
on the study’s results, J.D. Power and Associates will rank lenders in four
segments: prime retail credit, subprime retail credit, retail leasing and floor
planning. Finance providers must be evaluated by at least 50 dealer respondents
in order to be eligible for award consideration.
Deadline to participate in the J.D. Power and Associates 2009 Dealer Financing
Satisfaction Study is May 8, 2009. To participate, click here, or visit
More F&I

Modern Technology Objection Handling
In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.
Read More →
Consistency at Scale: Driving F&I Performance
With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.
Read More →
Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →