Judge Dismisses 1 Plaintiff in Suit Against DaimlerChrysler Services
One of six plaintiffs in a lawsuit against the Farmington Hills-based credit division of DaimlerChrysler has been dismissed. The case alleges discrimination against customers in Chicago based on race.
One of six plaintiffs in a lawsuit against the Farmington Hills-based credit division of DaimlerChrysler has been dismissed. The case alleges discrimination against customers in Chicago based on race.
The ruling still allows the case, which seeks class-action status, to proceed with five plaintiffs, the Detroit Free Press reported.
Former Chicago-area dealer Gerald Gorman and some of his minority customers filed separate lawsuits against DaimlerChrysler in February 2003. The suits alleged that Chicago-area DaimlerChrysler executives wouldn't give loans or fair interest rates to customers at Gorman's dealerships because they were located in neighborhoods with many minorities and that the executives explained their reasons with racist language, according to the paper’s report.
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