FI showroom red and grey logo
MenuMENU
SearchSEARCH

Luxury Sales to Remain Solid, Forbes Insights Predicts

A study by Forbes Insights revealed that the company anticipates luxury auto sales to stay strong into the foreseeable future.

by Staff
March 1, 2012
2 min to read


NEW YORK — A study by Forbes Insights revealed that the company anticipates luxury auto sales to stay strong into the foreseeable future.

Using a full year's worth of data from BIGinsight, a consumer insight resource based in Worthington, Ohio, derived from roughly 150,000 consumer interviews conducted in 2011, Forbes Insights created a Luxury Car Buzz Index to rank the leading luxury automotive brands based on a composite score. The score measures customer satisfaction and loyalty, car owners’ propensity to recommend their brand to others, and the effectiveness of marketing efforts in both traditional and digital media, as well as the impact of digital word-of-mouth through social media and blogs.

Ad Loading...

The 10 brands ranked in the Luxury Car Buzz Index include Acura, Audi, BMW, Cadillac, Infiniti, Jaguar, Lexus, Lincoln, Mercedes-Benz and Volvo. BMW topped the overall score, while Lexus came in second despite supply problems that resulted from natural disasters in Japan. This reflects strong loyalty among its customers, who recommend the brand to others with particular enthusiasm, according to the study. Lexus won in the Brand Satisfaction category and in the Personal Promotion category.

Audi won the Digital Media category — with BMW a close second — and is generating the most social media buzz, according to the report. BMW won the Traditional Media category as well.

Data from BIGinsight paints a detailed picture of how consumers regard these brands right now, as well as what those consumers intend to do — and buy — over the next six months. To shed light on the strategic direction of these brands and the future of the luxury car market, Forbes Insights interviewed chief marketers and general managers.

Executives interviewed for the study include Steve Cannon, president and CEO of Mercedes-Benz USA; Ludwig Willisch, president and CEO of BMW North America; Mark Templin, group vice president and general manager of Lexus USA; Scott Keogh, chief marketing officer, Audi of America; Don Butler, vice president of marketing for Cadillac; C.J. O'Donnell, group marketing manager, Lincoln; Vicki Poponi, assistant vice president of product planning for Honda and Acura USA; and Steve Shannon, vice president of marketing for Hyundai Motor America.

“Forbes Insights and BIGinsight have partnered to create a unique and forward-looking report on the luxury auto business that presents actionable information for anyone involved in the luxury automotive business,” said Bruce Rogers, Forbes' chief Insights officer.

Ad Loading...

To view the full study, visit www.forbes.com/forbesinsights.

More Auto Finance

Photo of document next to calculator and inkpen
Auto FinanceJuly 20, 2026

Dealerships Are Paying the Price for Extended Car Loans

Growing negative-equity scenarios mean such lengthy terms should be addressed in a forward-looking way to make them work for the dealer and the consumer down the road.

Read More →
silver car in background with hand in front holding out a set of keys, Trade-In Trouble, F&I and Showroom
Auto Financeby Lauren LawrenceJuly 20, 2026

Trade-Ins in Negative Equity Reach New Heights

As such trade-ins rise in frequency, so do monthly loan payment amounts and interest rates, according to second-quarter data compiled by Edmunds.

Read More →
Two men in suit jackets shaking hands in front of a new-looking white vehicle
Auto Financeby Hannah MitchellJuly 15, 2026

Auto Credit Plentiful

June numbers show lenders are readily granting access, including to risky borrowers, as consumers leverage themselves to take on high prices.

Read More →
Ad Loading...
Woman's hands holding an wallet empty of cash
Auto Financeby Hannah MitchellJuly 1, 2026

Automotive Consumers Sink Further in Debt

Most financing metrics hit records in the second quarter as more buyers locked themselves into long terms and high monthly payments.

Read More →
Three men smiling for headshots
Auto Financeby Lauren LawrenceJuly 1, 2026

Porsche Financial Services Shifts Structure

After 36 years with Porsche, the Financial Services Chief Financial Officer Konrad Riedl is retiring, and the department is realigning its management structure.

Read More →
$100 bill and magnifying glass on top of paper that says insurance policy terms and conditions.
F&Iby Lauren LawrenceJune 29, 2026

Tariffs Could Raise Insurance Premiums

As U.S. import tariffs affect repair costs, consumers might find it more affordable to replace a damaged vehicle, according to recent Insurify tariff analysis.

Read More →
Ad Loading...
Red toy car sitting on top of coins.
Auto Financeby Lauren LawrenceJune 24, 2026

Smaller Loans, Longer Terms

The youngest generation of car buyers is more likely to finance less expensive vehicles, more than half of generation Z consumers borrowing less than $25,000.

Read More →
Photo of man holding a car key
Auto Financeby Hannah MitchellJune 17, 2026

New Cars a Tad More Affordable

May averages show that combined circumstances gave auto consumers slightly better buying power for the month, though average prices were up year-over-year.

Read More →
Photo of a white toy car next to piles of coins
Auto Financeby Hannah MitchellJune 8, 2026

First-Quarter Sees Long Auto Loan Growth

Experian data show more consumers are tapping the method, along with refinancings, to afford buying. Meanwhile, subprime borrowers are getting more access.

Read More →
Ad Loading...
Assurant, Mastering Credit Friction, Sales Series, Expert Trainer Josh Krach
Auto FinanceMay 29, 2026

Mastering Credit Friction

In this video, Josh Krach explains how to turn credit friction into an advantage.

Read More →