PONTE VEDRA BEACH, Fla. — National Auto Care’s vice president of sales and national director of sales have both earned new titles and responsibilities as the company continues its focus on strategic growth, the company announced.
Courtney Wanderon Hoffman has been promoted to senior vice president of sales. She was a founding member of Family First Dealer Services and has served in the VP of sales role since the company’s merger with NAC in 2013. She is set to play a more active role in product and strategic partnership development.
Ad Loading...
Spencer Wanderon has been promoted to vice president of sales, overseeing the company’s network of regional sales and support managers. In addition, Spencer will continue to work directly with the company’s agents in driving new opportunities in the ever-changing retail environment.
“Courtney’s passion, knowledge and commitment to NAC are second to none,” said NAC CEO Tony Wanderon. “As we look toward our future, I am confident she and her team will do all they can to not only achieve our goals but exceed them.”
As for Spencer Wanderon, “His drive and love for our people and clients along with his innovative approach to driving brand value are the reasons for this well-deserved promotion,” said the CEO.
Some of it should be given to the customer, but that doesn’t mean the F&I office relinquishes the process. In fact, a different approach both builds trust and boosts sales.
Talk to F&I customers like you’d talk to a friend, without industry lingo or sales-like questions, and use hard proof to show, not tell, them about a need.
Helping F&I customers understand complementary offerings is likely to lead to more sales, based on the success of a high-performing practitioner of the philosophy.
In this video, Reese Dailey explains how effective follow-up drives better results
across the dealership, including increased sales, higher F&I penetration, and
stronger customer retention.
It may be human nature to back off when a customer seems to say no to a product or service. But experts say F&I managers should operate as though the answer will be the opposite.
Deal volume ebbed and flowed throughout 2025, but product performance remained steady, according to automotive technology and data intelligence solutions provider StoneEagle.
