NADA Defends In-Dealership Financing
David Westcott, 2013 NADA Chairman, told attendees of the NADA Convention and Expo that the CFPB’s effort to coerce the industry into adopting flat fees will harm competition and the car buying public.

Outgoing NADA Chairman Dave Westcott
NEW ORLEANS — Despite an auto sales turnaround over the past year, new-car dealers still face major industry and regulatory challenges, said David Westcott, the outgoing chairman of the National Automobile Dealers Association, in remarks Saturday at the 2014 NADA Convention & Expo in New Orleans.
“Last year, we faced a new threat to dealer-assisted financing and our business model,” said Westcott. “In-dealership financing has been enormously successful in increasing access to auto credit, and reducing the cost for millions of Americans. Consumers overwhelmingly choose dealer-assisted financing because it’s convenient and affordable.”
Last March, however, the Consumer Financial Protection Bureau (CFPB) issued “guidance” to indirect auto lenders alleging that the industry has engaged in unintentional, statistical discrimination against protected minority classes.
“Now let me be clear: our industry strongly opposes any form of discrimination in any aspect of our business. Discrimination is just wrong and illegal,” added Westcott, a Buick-GMC dealer in Burlington, N.C. “If a federal agency is making allegations that discrimination exists in our industry, it should have to explain itself, and it needs to be transparent with the public.”
Congress has weighed in many times, and representatives and senators from both sides of the aisle are asking the CFPB to answer some very basic questions, he said.
“If the CFPB gets its way, what happens? Consumers will lose the ability to see if dealers can ‘meet or beat’ an offer from their own bank,” Westcott added. “This will harm competition. This will harm customers. And the customers who will suffer the most are those who have the least.”
Westcott urged individual dealers and dealer associations to keep engaging and informing their members of Congress on the issue.
“Our message is simple: the CFPB’s effort to coerce the industry into adopting flat fees will harm the car buying public,” he said. “Rest assured that NADA will continue to lead the charge and defend in-dealership financing.”
Click here for Westcott’s full remarks.
More F&I

Modern Technology Objection Handling
In this video, Trent White shares how to confidently handle technology-based objections by helping customers understand the value of protection, even with modern vehicle technology.
Read More →
Consistency at Scale: Driving F&I Performance
With 75 rooftops across the Sunshine State, Morgan Auto Group has proven to Floridians that it knows a thing or two about driving performance in a competitive market. But it didn’t start at the top.
Read More →
Gitty Up on GAP
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →