FI showroom red and grey logo
MenuMENU
SearchSEARCH

NADA to Release Results of 'Image Program' Study at Dealer Convention

The National Automobile Dealers Association will release results from the factory image program study it commissioned in October at its annual convention in February, the group’s incoming chairman told F&I and Showroom magazine.

by Staff
December 29, 2011
2 min to read


The National Automobile Dealers Association will release results from the factory image program study it commissioned in October at its annual convention in February, the group’s incoming chairman told F&I and Showroom magazine.

The study, which is being conducted by well-known industry consultant Glen Mercer, will highlight both the positive and negative factors that drive the return of factory-mandated dealership remodeling programs. Results will be released during a press conference at the NADA Convention in Las Vegas on Saturday, Feb. 4, at 9 a.m.

Ad Loading...

“[Glen] is talking to OEMs, dealers, customers, CPAs, attorneys and businesses that do image programs for hotels and restaurants to see if putting millions of dollars into a new facility will sell one more car,” said 2012 NADA Chairman William Underriner during a Dec. 15 interview.

Manufacturers that want all of their dealerships to look the same are urging dealers to update their showrooms, and are offering incentives to do so. But dealers have argued that they’ll never recoup the investments they’ll have to make on these “voluntary” projects.

In the NADA’s Oct. 20 press release announcing the study, 2011 NADA Chairman Stephen Wade said factory image programs are a major source of frustration among dealers. He added that new-car dealers who have been hit hard by the economic recession need less financial pressure – not more – especially when faced with tough decisions to remodel their dealership.

Wade added that there is little evidence as to the return on investment on such projects, either to the automaker or to the dealer.

“Each year, dealers collectively invest billions of dollars in facility upgrades, much of it mandated by the auto manufacturers,” Wade said to the Automotive Press Association in October. “These costs have a significant impact on dealer balance sheets, in many cases severely straining them and, in some cases, even persuading a dealer to leave the business rather than commit such large sums.”

More Auto Finance

black background with orange text saying Alec Hagey Toyota Financial Services President and CEO effective April 6 with picture of Alec Hagey
Industryby Lauren LawrenceApril 6, 2026

Toyota Financial Services President Replaced

Scott Cooke has served in various roles with Toyota Financial Services for over 20 years, including president and CEO, which he retires from on June 30.

Read More →
Photo of person grabbing stacks of cash from a surface
Auto Financeby Gil Van OverMarch 30, 2026

Permission or Approval: When to Notify Finance Sources

Credit card down payments, multiple vehicle purchases and even straw purchases can be completed without committing bank fraud, as long as you tell the bank first.

Read More →
Three people's hands on desk as one signs a document
Auto Financeby Hannah MitchellMarch 11, 2026

At-Risk Auto Borrowers Drive Looser Credit Access

Cox Automotive’s index shows the subprime segment, long loan terms, negative-equity borrowers and down payment amounts all grew in February despite ever-higher vehicle prices.

Read More →
Ad Loading...
Auto Financeby Lauren LawrenceFebruary 23, 2026

Auto Loan Forecast Bucks Market Trend

Auto loan originations rose over 6% year-over-year in the third quarter of 2025, but TransUnion predicts a slight decline in auto loan growth this year, making it an outlier in the company's overall lending forecast.

Read More →
Auto Financeby Hannah MitchellFebruary 11, 2026

Auto Credit More Plentiful

Growing access shows greater lender appetite for risk as consumers take on heavier debt burden in an inflated market.

Read More →
Auto Financeby Hannah MitchellJanuary 27, 2026

Auto Loans Long as Stretch Limos

More consumers, faced with ever-rising car prices, are adapting by agreeing to longer loan terms despite the cost of added interest payments.

Read More →
Ad Loading...
A person holds a stack of cash with a small red toy car on top.
Auto Financeby StaffJanuary 20, 2026

AutoPayPlus Launches RePayPlus

The reinsured biweekly payment program offers auto dealers with customer retention and reinsurance structure.

Read More →
F&Iby Hannah MitchellJanuary 12, 2026

Auto Credit Access Loosens

December brought some of the best borrowing availability for consumers in years, though lenders tightened their reins on riskier segments of the market.

Read More →
A hand holding small burlap money bags next to a toy red car, symbolizing auto financing, loan payments, and dealership profitability.
Industryby StaffNovember 14, 2025

Report Uncovers $4.7B Opportunity for Auto Dealers

Solving mismatched payment quotes can boost sales, profits

Read More →
Ad Loading...
Industryby Hannah MitchellNovember 10, 2025

Auto Loans More in Reach

October easier to tap despite approval rates falling

Read More →