FI showroom red and grey logo
MenuMENU
SearchSEARCH

New Used-Car Shopping Guide Caters to Biggest Chunk of Shoppers

Consumer Reports adds recommendations, reliability ranking and more to help people choose a model.

August 27, 2024
New Used-Car Shopping Guide Caters to Biggest Chunk of Shoppers

Toyota and its luxury brand, Lexus, top Consumer Reports' first reliability rankings for used vehicles.

Credit:

Toyota

2 min to read


So many American consumers are shopping only used cars that Consumer Reports just added a review category for the segment.

The nonprofit researcher and tester said a survey it conducted in June showed 40% of people looking to buy a vehicle in the previous year were browsing only used models, compared to 31% shopping for new cars and 24% considering both.

Ad Loading...

It comes as no surprise that still-elevated new-car prices following the pandemic vehicle price inflation, in addition to price pressure in other areas, are pushing some consumers to the used market.

Consumer Reports’ new used-car ratings and recommendations are designed to help the biggest chunk of shoppers with the process. They include a ranking of 5- to 10-year-old vehicles based on reliability.

“… buyers shouldn’t have to sacrifice safety, reliability, or fuel economy to stay within their budget,” said its associate director of auto test development, Alex Knizek. “The trusted reviews and resources now available on CR.org will help used car shoppers make the smartest choice for their needs, much like we’ve done to inform new car buyers for decades.”

The used-vehicle guidance also includes ratings on tires, batteries, insurers and more.

Consumer Reports’ reliability ranking puts Lexus and Toyota at Nos. 1 and 2, a long way ahead of third-place Mazda. It says the top three have consistently demonstrated average or above average reliability over the years. For the ranking, it reviewed its members on problems they experienced with their 2014- to 2019-model vehicles over the previous year.

Ad Loading...

Originally posted on Auto Dealer Today

More Industry

road winding through redwood trees, California EV Market Cools, F&I and Showroom logo
Industryby Lauren LawrenceApril 22, 2026

California Holds EV Lead Despite Annual Decline

At nearly 14%, California had the lowest zero-emission vehicle market share in the first quarter since the fourth quarter of 2021, according to the California New Car Dealers Association.

Read More →
Portrait of Todd Sands with Brown & Brown branding, announcing his appointment as chief revenue officer and vice president of alternative markets.
Industryby StaffApril 20, 2026

Brown & Brown Appoints Executive

The new chief revenue officer joins the company from one of its partner firms and is an industry thought leader in participation programs.

Read More →
Hyundai Motor Group Tech Talent Forum 2026 September 17-18 San Jose, California. background of starry night
Industryby Lauren LawrenceApril 20, 2026

Hyundai Hosts Tech Talent Forum

Technology leaders from Hyundai Motor Group will have open discussions at the inaugural HMG Tech Talent Forum on topics ranging from autonomous driving to 'smart' manufacturing.

Read More →
Ad Loading...
Up-close photo of car battery
Industryby Hannah MitchellApril 13, 2026

Automaker Increases Parts Recycling

Stellantis is adding a third end-of-life vehicle dismantling facility to feed its growing reuse business sparked in large part by autos’ growing lifespans.

Read More →
electric vehicle next to an urban charging station. EV Demand Diverges. F&I and Showroom logo
Industryby Lauren LawrenceApril 10, 2026

EV Interest Varies Regionally

U.S. consumer interest in electric vehicles lags behind other countries despite the rising gas prices caused by the ongoing war in the Middle East.

Read More →
Photo of the rear of a Mercedes GLC 400 electric SUV with a skyline in the background
Industryby Hannah MitchellApril 10, 2026

Brands Weighed on Projected Recalls

Research reveals the brands and models most likely to have higher recall rates over their lifetimes. While some brands rank high, addressing safety issues can be a selling point.

Read More →
Ad Loading...
car outline on top of a data background
Industryby Lauren LawrenceApril 7, 2026

Dealers Seek Actionable AI

Dealers are facing growing frustrations with current generic artificial intelligence tools, according to a survey by Lotlinx, which found they want a solution that understands their inventories.

Read More →
black background with orange text saying Alec Hagey Toyota Financial Services President and CEO effective April 6 with picture of Alec Hagey
Industryby Lauren LawrenceApril 6, 2026

Toyota Financial Services President Replaced

Scott Cooke has served in various roles with Toyota Financial Services for over 20 years, including president and CEO, which he retires from on June 30.

Read More →
photo of Volkswagen vehicle steering wheel and interior
Industryby Hannah MitchellApril 1, 2026

One of Earliest U.S. Auto Dealers Exits

The sale of two Minnesota franchises ends a rare multigenerational business while adding to one of the Midwest’s biggest auto groups.

Read More →
Ad Loading...
2026 NADA Chairman Rob Cochran and outgoing chairman Thomas Castriota
Digitalby Hannah MitchellApril 1, 2026

New at the Wheel

2026 NADA Chairman Rob Cochran knows a thing or two about leadership after decades in the business. He brings an emphasis on stewardship to his new role at the head of the country’s major auto retail trade group.

Read More →