O’Loughlin Returns to Compliance Summit
Resident compliance expert will discuss the regulations surrounding the automotive industry and dealers’ plights with fraud and legal challenges.

Resident compliance expert will discuss the regulations surrounding the automotive industry and dealers’ plights with fraud and legal challenges.
Photo courtesy of Reynolds & Reynolds
NEW ORLEANS — Industry Summit organizers announced that compliance expert Terry O’Loughlin will kick off Compliance Summit with his featured presentation, “A Fine Kettle of Fish: Dealer Plights with Fraud and Legal Challenges.” The 2019 event is scheduled for Nov. 4–6 at the New Orleans Marriott.
O’Loughlin serves as Reynolds Document Solutions’ director of compliance. In regard to his presentation, he said, “It is shocking to recognize that car dealers may be the most regulated industry in the United States. This is especially true in F&I and, unfortunately, a small minority of dealers, to a great extent, have created this problem.”
“It is shocking to recognize that car dealers may be the most regulated industry in the United States."
Regulators “chortle” that they can never go wrong investigating or suing car dealers, O’Loughlin said. But what are these daunting practices, especially focusing on F&I, both new and old, that invite this type of derision and potential liability? Are there remedies that a dealer and the industry can implement to steel themselves from these challenges? The answer is affirmative, he said, and the remedies may be surprising.
“However, all dealers must intelligently contend with these challenges with sound remedies that this presentation, as a blueprint, will present,” O’Loughlin added.
Read: Get ACE-Certified at Industry Summit
More details about Industry Summit 2019 are available at the event’s website. To discuss sponsorship and exhibition opportunities, contact David Gesualdo via email or at 727-947-4027.
The first 100 active auto dealers and dealership general managers who register for this year’s event online with promo code F&I100 will receive their full show pass for no charge.
More F&I

Gitty Up on Gap
The foundational finance-and-insurance product hasn’t kept up with the latest conditions for auto dealers. Is the time ripe?
Read More →
How AI-Powered Coaching Is Transforming F&I Performance
See how AI-powered coaching can turn F&I customer conversations into actionable insights that support compliance, performance and profitability
Read More →
Sell Value, Build Trust
In this video, Trent White explains why selling on value, not fear, builds lasting customer trust, reduces cancellations, and drives long-term success.
Read More →
F&I Sales Give Dealers First-Half Lift
Product business shored up total profits to avoid an overall revenue tanking as product penetrations held steady, StoneEagle reported.
Read More →
Targeted Training Drives Results
Today’s technology, instead of threatening F&I managers, can actually make them better, according to an industry veteran who’s watched market setbacks roil the unprepared.
Read More →
Double the Change, Double the Chance
When an F&I manager gets a customer refusal, it’s a wise move to tweak more than one thing in the product offering.
Read More →
Just Do It
F&I managers need training, but instead of resisting application or expecting perfection, they should improve by simply acting on what they learn.
Read More →
Dealer Lender Preferences Revealed
When lenders provide consistent, fast service, their overall satisfaction scores with dealers greatly improve, according to JD Power research.
Read More →
Leading with Purpose
In this video, Trent White explains how understanding your people’s 'why' is a key leadership responsibility of F&I professionals and how that mindset drives dealership engagement, trust and performance.
Read More →
Integrating Nontraditional F&I Products
The niche presents a strategic advantage for auto dealerships as they move to adapt to fast-changing consumer expectations in today’s market.
Read More →