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Portfolio Launches New Claims Website

Portfolio’s new GAP and ancillary claims website was designed to streamline the submission and adjudication process.

April 15, 2020
Portfolio Launches New Claims Website

Portfolio’s new GAP and ancillary claims website was designed to streamline the submission and adjudication process. 

Image by Mudassar Iqbal from Pixabay 

1 min to read


LAKE FOREST, Calif. — Portfolio announced the launch of a new website for GAP and ancillary claims. The new site features a fully redesigned interface intended to offer easy navigation and a better overall user experience.

We would put our people and practices up against any other provider’s, and that’s the standard we applied to our new website.

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Executives said users can quickly download forms and procedures, check the status of a claim, verify coverage and access contract claims manuals — all without printing a page or picking up the phone.

“Claims are a big part of Portfolio’s business, and we want every part of that process to be fast and friendly,” said COO Lori Hallissey. “We would put our people and practices up against any other provider’s, and that’s the standard we applied to our new website.”

Hallissey said Portfolio’s new GAP and ancillary claims website is live now and accessible to all users, new and returning. To visit the site, click here.

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