MENU
SEARCHAccess to Tesla fast chargers for other brands helped lift satisfaction two straight quarters, but many public chargers still unreliable, survey finds.
In a year-over-year comparison, nearly 20% of survey respondents said they experienced a nonworking public charger, just a 1% improvement over last year.
Pexels/Kindel Media
While consumers consistently cite lack of adequate public electric-vehicle chargers as a top reason not to buy EVs, their satisfaction with charging infrastructure is making headway.
J.D. Power’s latest consumer study of U.S. public EV charging found a second straight quarter of improvement for both direct-current fast charging and the much slower level 2 charging in the second quarter.
Consumer satisfaction with DC infrastructure rose two points to 665 on a 1,000-point scale and seven points for level 2 charging to 617. That’s after 16- and nine-point increases, respectively, in the first quarter.
J.D. Power acknowledges that charging infrastructure has a long way to go to meet current demand, let alone to support mass EV adoption. In fact, increasing EV sales over the past few years have negatively impacted charging satisfaction because infrastructure hadn’t kept pace with sales.
It credits Tesla’s opening of its fast-charger network to non-Tesla owners as a big factor in the turning satisfaction tide.
The reliability of public chargers appears to still have much room for improvement. In a year-over-year comparison, nearly 20% of survey respondents said they experienced a nonworking public charger, just a 1% improvement over last year.
More than 9,600 owners of EVs and plug-in hybrids responded to the survey, which was conducted from January through June.
Originally posted on Auto Dealer Today
At nearly 14%, California had the lowest zero-emission vehicle market share in the first quarter since the fourth quarter of 2021, according to the California New Car Dealers Association.
Read More →
The new chief revenue officer joins the company from one of its partner firms and is an industry thought leader in participation programs.
Read More →
Technology leaders from Hyundai Motor Group will have open discussions at the inaugural HMG Tech Talent Forum on topics ranging from autonomous driving to 'smart' manufacturing.
Read More →
Stellantis is adding a third end-of-life vehicle dismantling facility to feed its growing reuse business sparked in large part by autos’ growing lifespans.
Read More →
U.S. consumer interest in electric vehicles lags behind other countries despite the rising gas prices caused by the ongoing war in the Middle East.
Read More →
Research reveals the brands and models most likely to have higher recall rates over their lifetimes. While some brands rank high, addressing safety issues can be a selling point.
Read More →
Dealers are facing growing frustrations with current generic artificial intelligence tools, according to a survey by Lotlinx, which found they want a solution that understands their inventories.
Read More →
Scott Cooke has served in various roles with Toyota Financial Services for over 20 years, including president and CEO, which he retires from on June 30.
Read More →
The sale of two Minnesota franchises ends a rare multigenerational business while adding to one of the Midwest’s biggest auto groups.
Read More →
2026 NADA Chairman Rob Cochran knows a thing or two about leadership after decades in the business. He brings an emphasis on stewardship to his new role at the head of the country’s major auto retail trade group.
Read More →