The Reynolds and Reynolds Company announced that the Help Desk Institute (HDI) has named Reynolds' Technical Assistance Centers (TAC), North America, the winner of its 2003 Team Excellence Award. Recognized for its outstanding external support, the Reynolds' TAC has earned two Team Excellence Awards in the last three years, says the company. The award was announced during the HDI Annual Conference and Expo in Las Vegas.
According to the company, recognized as the gold medal of the customer support profession, the Team Excellence Award is presented annually to the team that sets and achieves the highest standards of customer support, thereby most enhancing the image of the help desk industry. HDI, with more than 7,500 members worldwide, is the world's largest membership association for help desk and support center professionals.
"Winning this award highlights Reynolds' position as one of the preeminent customer service teams in the industry and substantiates our commitment to providing top quality service to our customers," said Hector Ramos, Reynolds' vice president of Customer Services. "This award not only reinforces our motivation to continue our best-in-class service to the automotive retailing industry, but it also validates our key imperative to improve our customers' productivity and profitability by delivering even greater customer service and support solutions."
Reynolds' support centers, which are located in Dayton, Ohio and Irvine, Calif. as well as Mississauga, Ontario and Montreal, Quebec Canada, receive two million calls annually while supporting over 9,800 servers, more than 520,000 peripherals, and 212,000 software applications. Reynolds' TAC has over 450 front- and back-line service professionals who respond to incoming customer calls.
Ron Muns, founder and CEO of HDI, commented, "This award is a tribute to the standards of excellence that Reynolds and Reynolds maintains in its day-to-day operations to provide quality customer support. Reynolds' Technical Assistance Center is an exemplary organization."
The company says Help Desk Institute is the world's largest membership association for the service and support industry. Founded in 1989, HDI says its mission is to lead and promote the customer service and technical support industry by empowering its members through access to timely and valuable industry information, including reports and publications; encouraging member collaboration through events and on-line forums; and establishing internationally recognized, standards-based industry certification and training programs.
In addition to membership, certification and training, HDI says it produces the highest-rated industry event, the HDI Annual Conference and Expo, for customer service and technical support professionals. HDI is member-focused, and remains vendor-neutral in its efforts to facilitate open, independent networking and information sharing within the association network. HDI has more than 7,500 members worldwide, (including 90 percent of the Fortune 500), and more than 50 active U.S. chapters. For more information, visit www.thinkhdi.com.
Reynolds and Reynolds (www.reyrey.com) is a provider of integrated solutions that help automotive retailers manage change and improve their profitability. With more than 75 years of experience serving automotive retailing, Reynolds says it enables car companies and retailers to work together to build the lifetime value of their customers. The company's software, service and training solutions include a full range of retail and enterprise management systems; networking and support; e-business applications; Web services; learning and consulting services; CRM solutions, document and data management and leasing services. Reynolds serves more than 20,000 customers comprising 90 percent of the automotive retailers and virtually all car companies in North America. It conducts CRM consulting services on five continents.
