The Reynolds and Reynolds Company launched the Reynolds Generations Series Electronic Document Management (EDM) system, a solution that it says gives automotive retailers the integration and time efficiencies needed to help them reduce costs throughout their dealerships.
According to the company, EDM allows auto retailers to store, retrieve, print, e-mail and outbound fax a multitude of documents stored on Reynolds information management system. The solution captures and integrates documents directly from the Reynolds system as well as from scan stations, directly through importing and by inbound faxing. Functional from any terminal within the dealership, EDM also provides optional functionality such as electronic signature capture and data exporting.
“Filing and retrieving documents electronically allows dealerships to dramatically increase efficiency, reduce operating costs, and improve customer service,” said Randy Harvey, senior vice president of Reynolds Software Solutions. “Electronic Document Management provides the tools retailers need to accomplish all of this – and more. Instead of spending hours digging through boxes and filing cabinets searching for lost or misplaced documents, dealership employees can access information in seconds without leaving their work areas.”
“Demanding customers, mounds of papers and stressed employees are just a few of the challenges that most dealerships struggle through every day,” noted Harvey. “The EDM system helps to manage these challenges, enabling dealerships to become more customer-driven, profit-driven and employee-driven.”
The company says part of the enhanced functionality available through EDM is a result of Reynolds relationship with Identitech, Inc., a developer of software solutions which include document and content management, process automation, electronic forms, Computer Output to Laser Disk, and records management.
“As with other major industries, the automotive industry is becoming consistently more competitive, making it critical to cut unnecessary costs while maintaining a high level of employee productivity and customer satisfaction,” said Kerry Gilger, president and CEO of Identitech. “Between Reynolds’ deep market knowledge and our integrated technology, these factors will be addressed in the dealership. We look forward to this mutually beneficial relationship.”
The EDM system is part of the Reynolds Generations Series, a family of solutions and services that it says helps automotive retailers and car companies make better use of information, strengthen their relationships with consumers and improve operational efficiencies. The Reynolds Generations Series encompasses more than 100 applications and services relating to all aspects of dealership operations, including Web services, contact management, sales management, finance and insurance, service and parts operations, document management, and business and employee management.
Reynolds and Reynolds (www.reyrey.com) is a provider of integrated solutions that help automotive retailers manage change and improve their profitability. The company's software, service and training solutions include a full range of retail and enterprise management systems; networking and support; e-business applications; Web services; learning and consulting services; CRM solutions, document and data management and leasing services. It conducts CRM consulting services on five continents.
